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This thread is resolved. Here is a description of the problem and solution.

Problem: The user was translating CF7 forms, but some translation did not have some fields. Solution: The user has used ATE to translate the form, some shortcode was wrongly translated. After correcting the erroneous shortcodes with the correct ones, the issue was resolved. CF7ML requires Translation Management. Relevant Documentation: https://wpml.org/documentation/plugins-compatibility/using-contact-form-7-with-wpml/ https://wpml.org/faq/install-wpml/

This topic contains 17 replies, has 2 voices.

Last updated by Jamal 5 days, 18 hours ago.

Assigned support staff: Jamal.

Author Posts
October 9, 2019 at 4:08 pm

elizabethK-3

I translated the contact form 7 using the wpml plugin. The titles have successfully changed however the textfield where the data should be entered is missing. Is there a way to chat with you ? I also a HTML email problme.

October 9, 2019 at 4:52 pm
October 9, 2019 at 4:55 pm #4724589

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

You have been disconnected from the Chat. I wanted to say that the credentials are not working, please double-check from your end and provide them again.

October 9, 2019 at 5:01 pm
October 9, 2019 at 5:21 pm #4724855

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Thank you, Indeed I was able to log in.
Unfortunately, I am not able to translate the contact form, check my attached image. Even if I added my self as a translator.
Can you try to make it work with the provided user?

October 9, 2019 at 5:24 pm #4724887

elizabethK-3

The user I gave you is the admin

October 9, 2019 at 5:25 pm #4724895

elizabethK-3

the orginal language was in English, the name of the contact form is Contact Form

October 9, 2019 at 5:27 pm #4724903

elizabethK-3

Let me know if you like that I create a new form ?
Then you could do the translation?

October 10, 2019 at 8:00 am #4728227

elizabethK-3

My issue is resolved now. Thank you!

October 10, 2019 at 8:04 am #4728311

elizabethK-3

Would you be able to help with this ?

October 10, 2019 at 9:01 am #4728549

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Thank you for the details, I assumed that the form was created in German, and I was not able to send it to translation. Now that I sent it from English, I was able to translate it to German and French.
The form is now fixed in both language, please check and confirm.
Check the form translations to see what I have used for shortcodes. hidden link

October 10, 2019 at 9:52 am #4728947

elizabethK-3

Thank you Jamal Super its working !.

I have one more problem , its related the email going in HTML format with the new order.
Do you want me to open a new ticket or could you please look into it ?

October 10, 2019 at 9:58 am #4728981

elizabethK-3

Dear Jamal, Is it possible that you do a small video of how you did the translation for contact form 7 ? As I have multiple website I want to do the same. for example this website site.
hidden link .. Its has the same user name password I gave your for the previous websites.

October 10, 2019 at 10:08 am #4729143

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hi, sure. Unfortunately, I don't have the login/password anymore. The ticket was marked as closed at some point yesterday. We do remove credentials after the closure/resolution of a ticket. I was still logged in your website to perform the correction.

The private box is activated again to let you share login/password information safely.

Best regards,
Jamal

October 10, 2019 at 10:15 am