Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 29 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 1 month ago.

Assigned support staff: Carlos Rojas.

Author Posts
September 19, 2018 at 6:39 am

maryT-4

I am trying to: All the translation on our site is done manually, so there is no paid service. Until recently, I was able to use the language switcher to properly make edits. Now the content is not showing properly on the home page or on the editor. Changes seem to make it worse.

Link to a page where the issue can be seen:
Start with the homepage and language switcher toggle. The only things that are showing up are things that use embed codes.

I expected to see:
The homepage as it appears in English

Instead, I got:
Only the embedded countdown clock. I've been trying to stay away from editing other parts of the site until the issue is fixed.

September 19, 2018 at 5:36 pm #2749651

maryT-4

Please let me know if you can help

September 20, 2018 at 12:07 am #2750195

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to ask you to ask you to follow this steps:
- Edit the Homepage in English -> Open the Pro editor -> Change the language using the language switcher in the bottom right corner -> Add the elements to the page in Spanish -> Save the changes.

Could you tell me if the issue persists?

Kind regards,
Carlos

September 20, 2018 at 1:58 am #2750237

maryT-4

No, it did not work. Again the only content that was saved from reapplying the template of the page was the embedded clock. Looks exactly the same as the two screenshots that I sent before.

September 20, 2018 at 2:39 am #2750503

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feedback.

I would like to ask your authorization to make a copy of the site in order to make further tests in a local environment without affecting the live site.

Looking forward to your answer.
Best regards,
Carlos

September 20, 2018 at 2:42 am #2750519

maryT-4

Sure, you are welcome to. I have a test environment set up already as was advised by the tech support from the theme provider. The problem was not replicated on the text site. It seems to only be affecting the live site. You are welcome to try though!

September 20, 2018 at 4:51 pm #2752839

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I suspect that the cause of the issue is related to the countdown element, but I'm not sure because I can't edit/remove it from the home page in any of the languages.

Could you remove the countdown element and check if the issue persists?

Regards,
Carlos

September 20, 2018 at 6:47 pm #2753078

maryT-4

When I went in to edit, the editor no longer shows the clock. The whole thing disappears. This content issue is happening on other pages as well. Things are disappearing. The clock and all the content are gone. Countdown clock has been removed from English. I tried to import that homepage template again and still have no content.

September 20, 2018 at 8:15 pm #2753245

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your message.

I suspect that the cause of the issue is an interaction issue between WPML and a third party functionality. I would like to ask you to follow this steps in the staging site in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Best regards,
Carlos

September 28, 2018 at 4:49 pm #2774447

maryT-4

Please re-open this... I have been unable to adjust because another company is working on the site. The problem is not resolved.

September 30, 2018 at 4:50 pm #2776684

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I just re-opened the ticket. Could you tell me the status of this issue?

Regards,
Carlos

October 2, 2018 at 6:55 am #2780493

maryT-4

The problem is not replicated on the staging site. The issue is still the same. The Spanish page won't hold any content.

October 2, 2018 at 4:54 pm #2782326

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feedback.

I have escalated this ticket to our 2nd tier of support. Our specialists in the 2nd tier will take a deeper look at this issue and will try to find a solution.

I will get back to you as soon as I have an answer.

Thank you very much for your patience and understanding!
Best regards,
Carlos

October 2, 2018 at 4:57 pm #2782334

maryT-4

Thank you very much!

October 2, 2018 at 5:28 pm #2782403

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

You are welcome! 🙂

Best regards,
Carlos