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This topic contains 10 replies, has 2 voices.

Last updated by Bigul 2 years, 12 months ago.

Assigned support staff: Bigul.

Author Posts
August 1, 2017 at 2:36 am #1331775

Niklas Rooth

Hi
I installed this and all ok, but when I copy over the content from English to Thai its not work.
This site is built with a page builder so I don't know if I must build each site in Thai as well... See screenshot.

1. I click on this to get started with Thai language
2. I click here to copy content but nothing happened
3. This is how the English page look like... This fields (parts) do not work to copy?

August 1, 2017 at 1:21 pm #1332358

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi ,

Thank you for contacting the WPML support. We are happy to help you.

Hope you are using the latest version of WPML(3.7.1) and WordPress(4.8). To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

Which page builder service you are using?

Instead of *Copy content from*, please duplicate the Post/page to Thai. Then make sure you are still having the issue.

--
With Regards

Bigul

August 1, 2017 at 3:35 pm #1332503

Niklas Rooth

Thanks for the answer.
I use version 4.8 WP and WPML 3.7.1 as you say and I think the Page Builder is GOODLAYER

August 1, 2017 at 4:36 pm #1332575

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi,

Please share the debug information for to help you faster.

Hope you are using a goodlayers theme with their page builder. Which theme are you using?

Are you getting the expected result when duplicating the Post/page to Thai or while clicking *Overwrite with ....* button(please do it after a backup).

--
With Regards

Bigul

August 2, 2017 at 6:44 am #1332848

Niklas Rooth

Hi
I using HOTEL MASTER
hidden link

August 2, 2017 at 2:34 pm #1333350

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi,

Thank you for the updates. Please let me know the following for tracking the issue. Try it after a site backup.

1) Are you getting the expected result when duplicating the Post/page to Thai

2) Are you getting the expected result when clicking *Overwrite with ....* button

Please check the following tutorial for more details.

https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-using-content-duplication/

For your kind information, your theme *Hotel Master* is not listed on the WPML compatibility list for the theme - https://wpml.org/documentation/theme-compatibility. It does not mean that your theme is not compatible with WPML, but our compatibility team has not tested it yet.

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With Regards

Bigul

August 3, 2017 at 4:26 am #1333778

Niklas Rooth

1) Are you getting the expected result when duplicating the Post/page to Thai
NO it not copy anything

2) Are you getting the expected result when clicking *Overwrite with ....* button
No, Nothing to copy!

August 3, 2017 at 1:11 pm #1334157

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi ,

Thank you for the updates. I would like to access admin area of your site for further checking. Please fill the private details fields after a full site backup. Check the following links for more details about private information sharing.

hidden link

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please allow me to make a duplicator copy of your site using Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue locally.

Also, please give me permission to create & translate a Page or Post for the testing.

--
With Regards

Bigul

August 4, 2017 at 3:15 pm #1335392

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi,

Thank you for the login information. But I am unable to access the Dashboard. Please check.

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With Regards

Bigul

August 7, 2017 at 8:01 am #1336168

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi,

Thank you for the updates. I tried to *Copy* a couple of pages to Thai, but the result is same as you. Therefore I made a duplicator copy of your site now. Will debug it locally and get back to you as soon as possible. Please wait.

--
With Regards

Bigul

August 8, 2017 at 6:28 pm #1337824

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi,

Please try the following steps after a backup and let me know your feedback.

1) Install WPML Translation Mangement, String Translation, and Media plugins
2) Open a Page for edit. For an example *Contact Us*
3) Click *+* icon of the Language widget on the left sidebar
4) Then press *Overwrite with English content* button
5) The contents will be copied to the Thai *Contact Us* page
6) Save the Page and make sure the Page duplication is working fine for you
7) The result will be same when you duplicate a Page or Post to Thai

Please check the following tutorials for more details.

https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-using-content-duplication/

--
With Regards

Bigul