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|November 27, 2018 at 11:12 am #2943818|
In the past there was a page with Contractor Guidelines that was referred to when suggesting people to get in touch with a WPML Contractor to solve their issues.
Since the system was completely overhauled last year that page has been removed, which has resulted in WPML Contractors receiving very poor initial requests.
The original content is still available via the web archive: hidden link
I'm not sure how helpful it is to bring back the entire article, but I think it would be a good idea to at the very least list the main points
- a clear description of your problem
Last but not least, you should be prepared to send us login details for an Administrator account (and FTP helps a great deal too). Without those, it is impossible for us to have a look at the backend of your website and without that we unfortunately cannot help you.
Hopefully something like this can be added to the top of the Contractors page, so we will once again receive better quality requests, which in turn saves everyone's time.
|November 29, 2018 at 7:45 am #2950907|
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Thank you for your suggestions/feedback. I´ve created a work order for our documentation team to review the old article and your main points.
They have all the information from this ticket, so if they need more details, they can contact you directoy through this channel or email.
As this is not necessarily a "technical" bug and we have notified the correct team to take action, I think we can close this ticket on the forum. Please know that it is linked to the internal work ticket, so if you need to ask for updates, you can open a new forum thread and ask for a status update referencing **this** ticket url so the supporter can follow up; https://wpml.org/forums/topic/contractor-guidelines/