Hi, Amit here, I am the WPML Support Manager, our current ticket queue is quite calm and I'd like to encourage you to use our new chat support option

We are working hard to debug and look at every single report

All of the known issues are documented in https://wpml.org/known-issues/ you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

We are also adding once a week a tutorial to our YouTube channel - https://www.youtube.com/c/WPML-multilingual - check out if we already covered what you need and leave us a comment if you want us to produce anything there

If you do need to open a ticket please make sure to provide us with all the needed information as described here https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/

We are very proud at our level of support, we are one team from all over the world and we are all experienced WordPress developers, you can read more about us here - https://wpml.org/forums/supporters/

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 6 replies, has 3 voices.

Last updated by Harshad 6 years, 7 months ago.

Assigned support staff: Harshad.

Author Posts
June 1, 2012 at 6:16 pm #61336


I notice there are two cookies sitting on our client's website.


As you might be aware that the cookie laws in Europe have changed with effect from 26th May 2012, is there a way that we could disable cookies or have some sort of a 'cookie consent' message?

Many thanks in advance.

June 2, 2012 at 4:56 am #61363


Dear Charles,

Thanks for your information, I am afraid disabling the cookies might affect the functionality of your site.

You may give a try installing Cookie Control Plugin


Cookie Control is a simple mechanism to enable you to comply with UK and EU law on cookies, you need to determine which elements of your website are using cookies (this can be done via a Cookie Audit ), and ensure they are connected to Cookie Control.

June 2, 2012 at 6:49 am #61377


Could you please paste a link to where I can read these European regulations?

These cookies are not against you. They are intended to allow WPML to do browser language detection and they only work when you enable that functionality in WPML.

We don't mind adding an explanation text about this, next to the checkbox. I'd just like to see that regulation to understand what we need to print.

June 6, 2012 at 9:43 am #62011


Sorry for the delay in my reply.

Thanks Harshad, I will try out the Cookie Control plugin.

Amir, below are a couple of links about the European regulations on cookies.

hidden link
hidden link

June 6, 2012 at 12:03 pm #62039


Thanks for the links, I will forward this to Amir.

June 12, 2012 at 4:26 pm #62840


Any updates on this?

June 13, 2012 at 5:32 am #62915


I will contact Amir on this issue, and update you on the same.

Please standby for further updates.

The topic ‘[Closed] Cookie Policy Law’ is closed to new replies.