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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was trying to use the CookieYes plugin on a multilingual site with different domains for each language. The plugin was not working on the second domain.
Solution:
The client resolved the issue by purchasing an additional subscription for CookieYes for the second domain. They uninstalled the plugin from the site and added the banner via Google Tag Manager, creating two CookieYes tags within the same workspace, one for each domain. This approach requires an additional CookieYes domain subscription, as CookieYes allows only one free domain. An alternative might be creating separate CookieYes accounts, but that could be inconvenient.

If you're experiencing a similar issue, we recommend checking if the CookieYes plugin is officially compatible with WPML by visiting https://wpml.org/plugin/cookie-law-info/. Additionally, you can refer to the CookieYes documentation for translations at https://www.cookieyes.com/documentation/translations-in-cookieyes-wordpress-plugin/.

Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If so, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.

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This topic contains 3 replies, has 2 voices.

Last updated by Itamar 8 months, 1 week ago.

Assisted by: Itamar.

Author Posts
May 10, 2024 at 8:02 pm #15616292

Corrado

Tell us what you are trying to do?
I'm trying to use the latest version of the CookieYes plugin but I have my site with domainA for english and domainB for German, but CookieYes is not able to work on my second domain.

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link for english and hidden link for german.

May 12, 2024 at 8:32 am #15617498

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I don't see the cookies banner in your site's languages. It is not in English - hidden link nor in German - hidden link.

How can I see the CookieYes banner on your site?
Screenshots would be great, thank you.

The CookieYes plugin is officially compatible with WPML.

https://wpml.org/plugin/cookie-law-info/

I've read their guide here.

hidden link


Are you using the plugin while connected to the CookieYes Web App or as a standalone plugin?

Also please share your site's Debug information with me. You can read about it here.

http://wpml.org/faq/provide-debug-information-faster-support/

Thanks,
Itamar.

May 12, 2024 at 11:17 am #15617633

Corrado

Hi Itamar
Thank you for your reply.
I was actually able to fix this with an additional subscription on CookieYes for my second domain.
But I had to uninstall the plugin from my site and add the banner via Google Tag Manager adding 2 CookieYes tags within the same workspace. One for each domain.
That did the trick.
Therefore it looks like the WPML feature of having a different domain for the additional language requires an additional CookieYes "domain" subscription and that needs to be paid as CookieYes allows only 1 free domain.
Maybe creating a separate CookieYes account would have worked, but that's unconvenient.
Hope this helps others with the same issue.
BR
Corrado

May 12, 2024 at 12:21 pm #15617720

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I'm glad that the issue is solved on your site!

Thanks for providing the details on how to solve this issue. It will surely be helpful for other users.

Regards,
Itamar.