Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
Is this a feature of the Themify Ultra Theme?
If so, I can offer a WPML test site, so that we can try to replicate the issue and escalate it internally, in case I will not be able to find a quick solution.
Would you be able to install the Themify Ultra Theme on such a test site?
Would it be possible to give you access to a staging copy of my actual site instead? You could do whatever you want there (disable plugins, change settings etc) and I would not have to install all the different plugins and set everything up. Would that be possible?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Yes, it would be great to first revise the issue on a staging site, but if I can confirm the issue on a minimal setup and there is no way to translate those strings, then we will need to try to recreate the issue from scratch, to confirm that it is a general issue.
Otherwise, I will not be able to escalate the issue internally and we will not be able to inform the author about the issue.
I would like to offer to have a closer look at the problem and request temporary access to your staging site (wp-admin) to the website to investigate this issue further. The FTP access is not mandatory in this case.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I can see the translation works in German, which is why it is odd that it does not work in German.
Could you please try to go to Post Type Builder > Post Types, then switch the language inside the top admin bar and edit each post type in each language manually?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I ran a few more tests on your staging site, but I can not manage to translate those strings inside the search dialog.
The search seems not to filter content by language and it seems to me that the filters show up dynamically based on the found content and fall back to the site's default language.
If you go to Korean for example and search for "test" you see English books available in Korean. You do not have any translated book available in Korean. I have now set the post type "books" inside the WPML Settings as translatable.
I would suggest you translate the "Book" posts and then we test again.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Yes, this is weird, as I can not longer confirm the mixed search results.
Please revise the list of your "Book" posts. I have marked the post type as translatable. Your books are not yet translated. They are all assigned to English. You can change the source language for each book on the top of the right sidebar of the WordPress Editor.
For example, I have now assigned "Der Inner Mensch" to German, as it has German content.
I was able to find more similar strings at WPML > String Translation > Translate texts in admin screens.
It seems to work now in German, but not in Korean or Arabic.
As the issue remains, when I test your staging only with Themify Ultra and its plugins and WPML I would suggest again that I send you a link to a test site, on which you install the theme and its plugins, and I will try to recreate the issue to escalate it internally to the compatibility team.
Yes, please send me the link to the test site and I will try to reproduce the problem. To ensure efficient use of time, I'll spend a maximum of 1 hour on this task. If I am unable to reproduce the problem within this timeframe, I would appreciate it if WPML could investigate the matter further using the staging site.
As a paying WPML customer, I expect support to proactively address and resolve issues arising from potential bugs or unintended behavior within the WPML plugin. Of course, I am willing to assist in this process to a reasonable extent, but ultimately it should not be on me to do what I am paying for. However, I trust that WPML will take the necessary steps to ensure a quick resolution.
