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This topic contains 2 replies, has 2 voices.

Last updated by allanK 8 months, 2 weeks ago.

Assigned support staff: Andreas W..

Author Posts
September 10, 2019 at 5:55 pm #4547939



You can see the following error on the website:
hidden link

There is an error message when the plugin (or WPML Woocommerce Multilanguage) is enabled.
It was working fine a few days ago. Maybe there was an auto update for a WPML plugin or woocommerce... or even WordPress. I don't know.
What's the problem???

September 10, 2019 at 6:06 pm #4547967

Andreas W.

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)


Thank you for your message.

It seems we are having currently an issue with the automatic update process on some sites.

Can you please, try a manual update via FTP? Here is how:

1 - Download the mentioned plugin zip folders from your account.

2 - Unzip them and upload the unzipped folder to your host wp-content/plugins folder replacing the current folders.

Note: I recommend you to delete the current plugin folders before updating the new ones. Also it is better if you put your website in a maintenance mode to avoid any issue for your users.

IMPORTANT: Please, note, a backup is required for security reasons and to avoid any data loss, you can use the plugin for these backup needs.

Please, let me know if the workaround solved the issue.

Kind regards

September 11, 2019 at 2:17 am #4549653


My issue is resolved now. Thank you!