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Last updated by Bruno Kos 5 months, 3 weeks ago.

Assigned support staff: Bruno Kos.

Author Posts
May 2, 2019 at 8:52 am #3722837

hanyH

I translated from english to arabic the translation would not save and i lost the credits i had

May 2, 2019 at 11:40 am #3724173

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly? I have marked your next reply private so you can safely add this information.

Can you also tell me for which page the issue is there (where the translation did not save)?

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please make a full backup of your site before sharing this info!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

The topic ‘[Closed] Credit gone’ is closed to new replies.