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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with code recognition after following previous steps provided by the support team.
Solution:
We recommended continuing the assistance through an already opened support ticket. For further details, please refer to the specific support thread: https://wpml.org/forums/topic/credits-not-on-site-since-moving-to-a-new-host/.

Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 0 voices.

Last updated by Andrey 1 month, 2 weeks ago.

Assisted by: Andrey.

Author Posts
April 28, 2026 at 7:44 pm #18001060

gavinT-6

i went through the steps from last time not regonising code DoaknZRYu0

April 28, 2026 at 8:51 pm #18001081

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

I’ll continue assisting you through the support ticket you already opened here:
https://wpml.org/forums/topic/credits-not-on-site-since-moving-to-a-new-host/