Background of the issue:
I am trying to transfer 50,000 credits to my site hidden link, but they are not showing up. Additionally, I am receiving a message that WPML failed to sync.
Symptoms:
The site says it is out of credits even after transferring 50,000 credits. Also, there is a message indicating that WPML failed to sync.
Questions:
Why are the transferred credits not showing up on my site?
What does the WPML failed to sync message mean and how can I resolve it?
Here is the ticket. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
