Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hey there,
Thank you for contacting our support forum!
As a quick test, could you please try to manually remove the WPML plugins and reinstall them? If still not solved after this procedure, we might be facing an interaction issue with a third-party functionality, in this case:
- Deactivate all the plugins that are not related to WPML
- Switch for a moment to a WordPress default theme like Twenty Twenty-one
- If the issue is gone, activate one by one to see with which one there is an interaction issue
Could you tell me the results of this investigation? Also, can you enable the debug mode? Please add the following code in your wp-config.php file:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );
After adding the code above, try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder. If you locate it there, please send us the last lines here in the ticket.
Hi,
reprodusing the issue caused following lines in "debug.log":
[05-Sep-2022 07:31:21 UTC] PHP Fatal error: Uncaught TypeError: Argument 1 passed to WPML_Language_Pair_Records::convert_from_storage_format() must be of the type array, string given, called in /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/classes/language/class-wpml-language-pair-records.php on line 52 and defined in /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/classes/language/class-wpml-language-pair-records.php:81
Stack trace:
#0 /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/classes/language/class-wpml-language-pair-records.php(52): WPML_Language_Pair_Records->convert_from_storage_format()
#1 /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/classes/user/class-wpml-translation-roles-records.php(161): WPML_Language_Pair_Records->get()
#2 /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/classes/user/class-wpml-translation-roles-records.php(50): WPML_Translation_Roles_Records->get_records()
#3 /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/inc/lo in /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/classes/language/class-wpml-language-pair-records.php on line 81
[05-Sep-2022 07:32:21 UTC] PHP Warning: array_key_exists() expects parameter 2 to be array, string given in /var/www/imds-test/wp-content/plugins/elementor/core/admin/admin.php on line 747
[05-Sep-2022 07:32:44 UTC] PHP Fatal error: Uncaught TypeError: Argument 1 passed to WPML_Language_Pair_Records::convert_from_storage_format() must be of the type array, string given, called in /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/classes/language/class-wpml-language-pair-records.php on line 52 and defined in /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/classes/language/class-wpml-language-pair-records.php:81
Stack trace:
#0 /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/classes/language/class-wpml-language-pair-records.php(52): WPML_Language_Pair_Records->convert_from_storage_format()
#1 /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/classes/user/class-wpml-translation-roles-records.php(161): WPML_Language_Pair_Records->get()
#2 /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/classes/user/class-wpml-translation-roles-records.php(50): WPML_Translation_Roles_Records->get_records()
#3 /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/inc/lo in /var/www/imds-test/wp-content/plugins/sitepress-multilingual-cms/classes/language/class-wpml-language-pair-records.php on line 81
Another problem we are facing is the following (I don't know if this has something to do with the translation problem):
We use WooCommerce for our bookinh process. On the German website everything works fine. The user can register and book an event, he can go to the cart and complete the booking.
When I try to do that on the English oder French website for example there is an error.
I have tried to log in on the English and the French test page (that worked) and to register to an event (that did not work. The system does say that the booking has been added to the shopping cart.
But when I click on "View cart", I end up here: The cart is empty.
The shopping cart is empty, the system jumps back to the German page and in my account I don't see the booking either and no booking confirmation is sent out.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hi there,
Thank you for providing the website credentials.
Unfortunately, while we were trying to apply a possible solution, I got disconnected from the dashboard and it seems that now the credentials do not work anymore: hidden link
Could you please review it? I'm marking your next reply as private, if you want to provide a new login. Thanks!
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello,
Thank you for fixing this.
Sorry about this back and forth, but again we suddenly got disconnected. Could you please check it once more? If it is possible, kindly provide us with a Duplicator package, so that we can migrate the website to a copy version hosted on our servers, and therefore, have more control about the disconnection issue.
I offer my deepest apologies. I just checked, and, indeed, the account I created earlier no longer exists.
It appears to be one of the installed plugins (probably WooCommerce Germanized - known for this behavior).
As soon as we resolve this issue, we will contact you again.
Thank you and sorry for the inconvenience again.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello,
Thanks for your efforts in solving the disconnection issue.
I have double-checked the problem, but so far I haven't been able to find a fix. I asked my colleagues to take a look to see if there's anything I'm missing.
I'll come back here as soon as one of them answers me (which shouldn't take long). Thanks in advance for your patience!
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hi,
I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.
I will get back to you as soon as I get an answer from them.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hi there,
Thanks for your patience.
Upon further inspection, we could check that the problem is due to the wrong value assigned for the usermeta key "wp_language_pairs". In example for user ID 3:
Only this user is affected. In this case, could you please:
- Get access to your database
- Go to the wp_usermeta table
- Find the 'wp_language_pairs' meta key for the user with ID '3'
- Change the value there as explained above
It should be solved after this. Please give it a try and let us know how it goes. Thanks!
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hi there,
Glad that we were able to resolve this.
It is hard to say what caused this problem, but most probably it could be related to the same issue that we were facing about the disconnection. As I mentioned above, we were trying to apply a fix in the Users section and twice we got logged out after this attempt. Therefore, my best guess is that a third-party conflict caused this corruption in the users table.
Regardless, because you confirmed the suggested fix worked well for you, I hope we are good to close here. Feel free to contact us any time if you need assistance with our products. Thanks!
