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This topic contains 4 replies, has 2 voices.

Last updated by joseH-10 1 day, 17 hours ago.

Assigned support staff: Bobby.

Author Posts
March 25, 2020 at 10:22 pm #5764437

joseH-10

WPML could not load configuration files, which your site needs.

code: http_request_failed
message: cURL error 7:

March 26, 2020 at 6:03 am #5766195

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

By the error message, it looks like your server has some firewall that prevents access to external sites.

Please, could you contact your web host and ask about this? They may need to add some WPML URLs in the settings whitelist. If so, add these URLs:

hidden link
hidden link
hidden link
hidden link

These are the domains that WPML needs to access to install or notify the updates or even install the plugins via the Commercial tab.

Let me know your results, please.

March 26, 2020 at 12:50 pm #5769279

joseH-10

Hello,

added url addresses didn´t help.
We had to add IP address: 99.86.243.82 - and now is ok.

And last request - can you remove my screenshot from mobile phone in this thread?
Thank you.

March 26, 2020 at 4:52 pm #5772153

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Glad to hear that adding the IPs resolved the issue.

The screenshot has been removed.

March 26, 2020 at 7:41 pm #5773373

joseH-10

My issue is resolved now. Thank you!