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This topic contains 3 replies, has 2 voices.

Last updated by José Arcos 3 years, 5 months ago.

Assigned support staff: José Arcos.

Author Posts
June 18, 2018 at 5:46 am #2418063

takeshis-2

Hi

We are using WC marketplace.
hidden link

Our site applies JPY and USD.
Currency conversion does not work properly in Woocommerce report.
Only currency symbols are changed.

Thank you
TK

JPY-2.png
USD-2.png
June 19, 2018 at 8:30 am #2421073

José Arcos

Hello, thank you for contact us. I will try to do my best to help you.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok for you.

** IMPORTANT **

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:

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Thank you.

June 19, 2018 at 11:04 am #2421658

takeshis-2

Hi José

Thank you for your replay.

>Maybe I'll need to replicate your site locally. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok for you.

Sorry, we can not approve about it. Please understand it.

Can I send only WordPress administrators by private box?

thank you

TK

June 21, 2018 at 9:29 am #2426479

José Arcos

Hello again, alright, I understand.

I will enable private reply so you can share your admin credentials.

Thanks.

The topic ‘[Closed] Currency conversion on report.’ is closed to new replies.