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This topic contains 14 replies, has 2 voices.

Last updated by Bigul 5 months, 1 week ago.

Assigned support staff: Bigul.

Author Posts
April 10, 2019 at 11:55 am #3575743

hannahC

I am trying to:
switch currecny ON Mobile. the desktop working fine. added the currency in menu with shortcode:

[currency_switcher format="%code%" switcher_style="wcml-vertical-list"]

Link to a page where the issue can be seen:
hidden link
I expected to see:
the currecny change like desktop
Instead, I got:
nothing 🙁

April 10, 2019 at 3:20 pm #3577891

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve these issues.

This may be happening because of the older version of WPML, WooCommerce, Elementor, WPBakery Visual Composer etc.. plugins. And now you are using the latest version of WooCommerce Multilingual.

Please upgrade to the latest version of the plugins after a full site backup and make sure the issue is existing or not.

--
Thanks!

Bigul

April 10, 2019 at 3:23 pm #3577921

hannahC

the way that I implement it, its ok? maybe something wrong.
upgrade all the plugins its nightmare. all the design will be destroyed :\
thanks.

April 10, 2019 at 3:35 pm #3578031

hannahC

when I added it to widget from Widget Currency Switcher, its working on mobile.
so I think something in implementation is wrong.

April 11, 2019 at 9:20 pm #3593011

hannahC

Hi.
updated the wordpress that you gave me.
still didnt work.
I saw that I used this plugin for added shortcode in menu.
https://wordpress.org/plugins/shortcode-in-menus/
its the only way that I can found.
thanks for your help.

April 12, 2019 at 9:56 am #3597377

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the updates. I will check about this issue with our team and get back to you soon. Please wait.

--
Thanks!

Bigul

April 12, 2019 at 3:58 pm #3600401

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

For your kind updates, the issue is existing after the initial debugging procedures. Therefore I have shared details with our second tier team for the expert option and waiting for their feedback now. We will get back to you soon. Please wait.

--
Thanks!

Bigul

April 13, 2019 at 5:32 pm #3605305

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

For your kind information, as per the advice from the second tier team, I am escalating the issue to our compatibility team for the further debugging.

We will get back to you as early as possible. Please wait.

--
Thanks!

Bigul

April 17, 2019 at 10:35 am #3629693

hannahC

we checked with new site that you gave me.
its didnt work also.

April 17, 2019 at 3:11 pm #3632211

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

For your kind updates, this bug is escalated to our compatibility team now for further debugging. We will get back to you as early as possible when we have an update from our Compatibility team on this. Please wait.

--
Thanks!

Bigul

May 2, 2019 at 7:12 am #3722197

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

For your kind information, our compatibility team is still working on this issue. We would like to try it with the latest version of *Oasis* theme. So please share the latest version of the theme.

hidden link (Please check the changelog section)

You can share it as a Google Drive/Dropbox file or please update the parent theme in the Sandbox site.

--
Thanks!

Bigul

May 2, 2019 at 5:16 pm #3727561

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the updates. But sorry, I am not able to download the theme files. It returns me an error. Please check the attached image for more details.

--
Thanks!

Bigul

May 3, 2019 at 4:25 am #3730717

hannahC

edit my last reply with dropbox link.

May 3, 2019 at 12:27 pm #3734175

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the updates. I have shared the files to our compatibility team. The issue is existing with the latest version also.

We will check it further and get back to you soon. Please wait.

--
Thanks!

Bigul

May 7, 2019 at 4:30 pm #3760459

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

For your kind updates, we are getting the expected result after adding the following code in line 783 of wp-content/themes/oasis/assets/js/theme.js. Please check the attached image for more details.

// re-enable currency switcher.
 jQuery('.wcml_currency_switcher a').click( wcml_switch_currency_handler );

Please try it after a full site backup and let me know your feedback.

Please note, it still needs a bit of CSS to looks it better. This is caused by the way the theme create the mobile menu. So we have limitations here because of the customization. Thank you for the understanding.

--
Thanks!

Bigul