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[Closed] Currency

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Supporter timezone: Europe/Vienna (GMT+02:00)

This topic contains 3 replies, has 3 voices.

Last updated by Bigul 1 year, 10 months ago.

Assisted by: Bigul.

Author Posts
May 31, 2022 at 4:52 pm #11355865

rodrigoR-16

Hi, a customer selected the currency PEN S/. but when paying, they charged him in dollars $.

Order with the problem: hidden link

Login: [removed]

Thanks.

Screenshot_1.jpg
May 31, 2022 at 5:02 pm #11355983

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi,

thanks for contacting us.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

Please do not share WordPress access links outside the private replies, as the forum is public.

What kind of paymenth method was used? Not all gateways accept all currencies, but that's something WPMLcan do anyhting about.
May 31, 2022 at 5:06 pm #11356001

rodrigoR-16

Hi, thanks. Payment with debit card (Izipay).
June 1, 2022 at 5:53 pm #11365193

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. I hope PEN is the default currency of the site. Which plugin you are using for integrating Izipay with WooCommerce.

Please upgrade to WPML(4.5.8) series after a full site backup{mandatory} and check is there any difference in the result.

--
Thanks!

Bigul

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