Please make sure to update to WPML 4.3.4 before reporting any issue

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This topic contains 19 replies, has 2 voices.

Last updated by lynT 1 year, 6 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
May 2, 2018 at 6:11 pm #1940746

lynT

I am trying to: Update the translation settings for custom fields under Translation Management > Multilingual Content Setup > Custom Field Translation

I expected to see: Upon saving settings, navigating away from the page and coming back, settings are saved

Instead, I got: Settings are not saved and revert back to Don't Translate

May 4, 2018 at 12:54 am #1967504

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.'

This can happen when a theme/plugin conflict or a PHP error that is blocking some functionalities and creating such issues, so could you please perform the below steps and let me know if that helps?

Minimal Setup
If you disable all non-related WPML plugins, switch to one of default themes, the problem persists or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.

Thanks

May 7, 2018 at 3:27 pm #2015430

lynT

Hi Shekhar -

I deactivated all plugins except Advanced custom fields and WPML. I also switched to the 2017 wordpress theme. I also updated all plugins to their latest versions. The issue still exists. Here is the debug log:

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May 8, 2018 at 7:17 am #2024320

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The information you have provided is debugged information, not the debug.log, could you please follow the steps as mentioned in the link and go to the wp-content folder and see if there is any debug.log file, if yes, could you please sent the error details to us.

Look forward to your reply.

Thanks

May 8, 2018 at 3:30 pm #2035138

lynT

Hi Shekhar -

Unfortunately, there is nothing in the error log. It's blank. I also checked for javascript errors on the page, but there is nothing in the console.

May 8, 2018 at 3:37 pm #2035421

lynT

One other note - if I edit posts individually and change those translation settings per/post, the settings are saved. However, I would prefer to be able to update them all at once instead of post by post as there are hundreds and hundreds of posts on the site.

May 9, 2018 at 8:16 am #2046093

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

This seems unusual, to further debug this issue, I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link

These info is private, and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note that:

#1
Backup (both files and database) your site before giving us your credentials. You can use a plugin for this if you like. I often use the Duplicator plugin for this purpose.
See: http://wordpress.org/plugins/duplicator/

Duplicator instruction
hidden link

#2
It would be better if you give me the test site rather than the live site.

#3
If the issues needs some changes in the plugins updates/disabling we will install a plugin called “duplicator” and replicate the site in our local server for testing.

Look forward to your reply.

Thanks

May 10, 2018 at 4:47 am #2064984

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

It seems your FTP details is not working, could you please check it once. If you want to edit the previously private reply you can edit the private reply.

Look forward to your reply.

Thanks

May 10, 2018 at 3:45 pm #2076314

lynT

Those credentials are correct. Please use port 2222.

May 11, 2018 at 7:49 am #2082894

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I am working on this issue and will respond to you soon.

Thanks

May 11, 2018 at 11:10 am #2087340

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To debug this issue further, I would need to replicate your site on my localhost for further debugging, I tried to install a plugin called duplicator but due to server restrictions I couldn't create any, so would you mind sending me wp-content and database backup file? You can zip these files using google drive and share the links with me.

To make the file small, you can exclude the wp-uploads folder. You can send the links editing the previous private reply.

Look forward to your reply.

Thanks

May 15, 2018 at 2:10 pm #2141272

lynT

Just wanted to follow up on this. I provided the files. Were you able to use them?

May 16, 2018 at 1:24 pm #2158242

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I am able to find the backup file and when I replicate your site on localhost the issue doesn't exist, so it seems the issue is somehow related to the server too, I am debugging this issue further and will let you know further feedback soon.

Thanks

May 17, 2018 at 9:51 am #2172669

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I am discussing this issue with our 2nd tier supporter and will respond to you soon.

Thanks

May 17, 2018 at 11:03 am #2174261

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I discussed this issue with our 2nd tier supporters and as they mentioned one of the reasons behind this error can be cache issues since WPengine has it's own cache system, could you please delete the cache and see if that helps.

Look forward to your reply.

Thanks