[Closed] Customize

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you with this issue.

Would it be possible to continue the conversation in English? Our Portuguese support specialists are currently on vacation this week.

Regarding the page you mentioned, are you referring to the links appearing in different languages? Could you please provide a bit more detail about the issue so I can better understand it and assist you further?

I look forward to your reply.

Thanks

Hello there,

Thank you for the details.

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
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This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

Hello there,

I tried to check the site but it shows the following

This site can't be reached
nemchemmz.com refused to connect.

Can you please check this and let me know when I can check the site further.

Thanks

Hello there,

The Elementor widget you are using adds these URLs as custom links, which means they need to be translated manually.

I recommend editing the page here:
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Then, use the WPML Translation Editor to update the links for the secondary languages accordingly.

Please let me know if this resolves the issue or if you need any further assistance.

Thanks

Hello there,

It looks like the site is down again, so couldn't check the issue forward.

Further, Every ticket is reserved for resolving one specific matter, ensuring focused support, streamlined communication, and high-quality service. Therefore, please open new tickets for your other concerns.

Thanks

Hello there,

I kindly suggest opening a new chat for any new issues you would like assistance with.

Each ticket is dedicated to a single issue to ensure focused support, clear communication, and the best possible assistance. For any separate concerns, please create a new ticket and we'll be happy to help.

Thanks