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This topic contains 12 replies, has 2 voices.

Last updated by Jamal 5 months, 2 weeks ago.

Assigned support staff: Jamal.

Author Posts
May 8, 2019 at 3:58 pm #3768823

dahone suarez

database error conection

May 8, 2019 at 4:42 pm #3769147

dahone suarez

@jamal so can you give me the instructions, so you guys can clone the site

May 8, 2019 at 4:45 pm #3769197

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Once the migration finishes, please try to activate WPML in the migrate server and let me know what you get.

Best regards,
Jamal

May 8, 2019 at 4:57 pm #3769423

dahone suarez

okay i send all the info that you guys need

May 8, 2019 at 5:07 pm #3769441

dahone suarez

i try to do the imigrate but nothing happen, that why i send the info ftp and username and login on my site

May 8, 2019 at 5:16 pm #3769503

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

The website is still stuck with the database connection error. Please resolve this issue by renaming wp-content/plugins using FTP. Which will let you login into your backend. Then perform the migration to our server.

Looking forward to your reply.

Best regards,
Jamal

May 8, 2019 at 5:21 pm #3769519

dahone suarez

done i rename the folder plugins, tell me if now work?

May 8, 2019 at 5:37 pm #3769577

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Yes, now the database connection is resolved and we can access the backend.

Rename back the plugins folder, and follow the procedure I sent you to migrate your website to our platform. Then try to activate WPML, if the error is still present, it means that there is effectively something to investigate. We will find the issue and resolve it or approach our developers for help.

If the error is not present it means, that your MySQL server is not able to handle your website with WPML installed.

Looking forward to your reply.

Best regards,
Jamal

May 8, 2019 at 6:13 pm #3769895

dahone suarez

error still present when i activate again wpml

May 9, 2019 at 9:14 am #3774441

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

I guess you did not rename back plugins folder before migrating your website. See the attached image, the migrated website has the default plugins that come with a new WordPress install.

Would you like to upload your plugins and reproduce the error? Or would you like that I create a new server for you and do the migration again?

Best regards,
Jamal

May 9, 2019 at 7:27 pm #3779091

dahone suarez

do the migration again

May 9, 2019 at 8:22 pm #3779271

dahone suarez

i think i found the error

i ask to my provider about the max conection msql
they tell me 18

so i think the plugin ask for more than 18, that why my page is down

May 10, 2019 at 11:42 am #3783821

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

What do you get if your hosting provider increases the value of max connection?

Best regards,
Jamal