Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting
Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that
Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.
If you do need to open a ticket please make sure to provide us with all the needed information as described in this page
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This topic contains 7 replies, has 2 voices.
Last updated by Ian 6 years, 11 months ago.
Assigned support staff: sarah.n.
Author | Posts |
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December 11, 2012 at 11:16 am #89688 | |
Ian |
Hi 1. 2. |
December 11, 2012 at 12:19 pm #89706 | |
sarah.n Supporter
Languages: English (English ) German (Deutsch ) |
Hello Ian, Can you please provide the plugin versions of WPML and its add-ons you may be using? Also, which action generates the errors? Are you using an eCommerce plugin? If so, which one? |
December 11, 2012 at 1:05 pm #89720 | |
Ian |
Hi Sarah Thanks |
December 11, 2012 at 1:05 pm #89721 | |
Ian |
Ah - I have no idea which action is generating the errors. Sorry. |
December 11, 2012 at 1:16 pm #89725 | |
sarah.n Supporter
Languages: English (English ) German (Deutsch ) |
Ian, Thank you for getting back to me. I would suggest that you first update your WPML and its add-ons to their latest versions. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/#2 After this, keep an eye on the error log to see whether you get those warnings repeating after the update. If you don't see new errors generated then you should be fine. |
December 11, 2012 at 1:52 pm #89735 | |
Ian |
Hi Thanks |
December 17, 2012 at 7:58 am #91084 | |
sarah.n Supporter
Languages: English (English ) German (Deutsch ) |
Hello Ian, You should always backup your database prior to any update. Then, manually deleting the plugins from the "plugin" folder will not affect your database (settings and content is saved in the db) If however you prefer to manually upgrade here are the steps: Backup your database first. You can use a plugin for this if you like such as: http://wordpress.org/extend/plugins/wp-db-backup/ 1. Deactivate the existing WPMl plugin and add-ons. 2. Manually delete the plugin files from the plugin folder 3. Download the updated plugins from our servers and upload them to the plugin directory. 4. Activate the WPML plugin and add-ons. Hope this helps. |
December 17, 2012 at 10:43 am #91182 | |
Ian |
Well I inadvertantly deleted a lot of information. have recovered now. Thanks for the advice on backing up databases. My bad. |