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This topic contains 18 replies, has 2 voices.

Last updated by Bruno 1 month, 2 weeks ago.

Assigned support staff: Bruno.

Author Posts
May 14, 2019 at 10:05 pm #3810903

hlaingM

Hi,

So use this username: williamteh using the same password as the other admin username's password. I set the role to "admin" for that username.

Please let me know how it goes. Thank you.

May 16, 2019 at 12:07 am #3820627

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

Thank you. Credentials are now working. I'm in touch with 2nd tier support so they can see it.

Once we've verified your site, we'll contact you.

Thank you.

July 30, 2019 at 5:36 pm #4309873

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

Sorry for the delay. I would like to know if this issue has already been fixed. The most recent message I have is that again the credentials are not working.

Please let me know if the problem persists. If so, please let me know the new credentials so our team can verify. Your next message will be private.

Thank you.

August 1, 2019 at 9:31 pm #4325293

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

Thank you. I forwarded your ticket back to 2nd tier support so they can check it out. Soon we will contact you again. As soon as I have any updates I will contact you.

Thank you.