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This topic contains 13 replies, has 2 voices.

Last updated by freekR 1 month, 2 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 29, 2019 at 12:30 pm

freekR

I am trying to: have our agency license show only memoQ as default translation service to our customers

Instead, I got: all the other options. First the partners, then other translation service, then TMS which includes memoQ.

It used to work correctly.

July 29, 2019 at 3:30 pm #4301447

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting WPML support.

I'm truly sorry but I don't understand the issue 🙁

Can you please elaborate a little more so I can better understand? Maybe adding some screeshots will help me to understand better.

Kind regards,
Carlos

July 29, 2019 at 5:02 pm #4302123

freekR

Hi Carlos,

We are a translation agency, we have purchased a multilingual agency account, and I would like our customers to see only memoQ in the list of Translation Services. And not other services / our competitors.

I followed this Guide: https://wpml.org/documentation/getting-started-guide/preferred-translation-service/

But still other Translation Services are visible.

I have included 11 numbered screenshots so you can see which steps I took.

You can see that I registered WPML using the generated key and in 9 and 10 you can see that other Services are still visible.

Best regards,
Freek

July 29, 2019 at 5:05 pm #4302379

freekR

Please make our conversation private, thanks.

July 30, 2019 at 1:30 pm #4308025

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

HI Freek,
Thank you very much for your feedback.

I have escalated this ticket to our specialists in the 2nd tier of support which will take a deeper look at this issue and will try to find a solution.

I will get back to you as soon as I have an answer.

Note: I removed the images of your previous message as requested.

Regards,
Carlos

October 10, 2019 at 11:44 am #4729861

freekR

Dear Carlos, could you please send me an update?
Also, could you please make our conversation private, as requested. I do not want it to be publicly visible.
For future issues: how can we best request support without ending up on an open forum by default?

October 10, 2019 at 12:07 pm #4730047

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Freek,

Unfortunately I haven't get any update from our 2nd tier of support. I will let you know as soon as I have an message from them.

I can't make the ticket private until is closed and can be deleted as requested. In the future if you desire to make a more private ticket you can open a chat ticket.

Thank you very much for your understanding!
Regards,
Carlos

October 10, 2019 at 1:11 pm #4730787

freekR

Hi Carlos,

Is it still on the to-do list of the 2nd tier? Or will you ask them again?
When can I expect a fix?

Best regards,
F

October 10, 2019 at 3:35 pm #4732351

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Freek,

I consulted our specialist about the evolution of this ticket and it has been moved to our development team. I asked our developers about the state of the ticket and I'm waiting for an answer.

I will get back to you as soon as I get an answer from them.

Regards,
Carlos

October 14, 2019 at 9:37 am #4748673

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

This ticket has been escalated to our development team (as mentioned in my previous message). Our development specialists are taking a deeper look at it and will get back to us as soon as they have an answer.

I'm sorry for the late message and thank you for your understanding!
Regards,
Carlos

October 18, 2019 at 10:18 am #4780567

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Freek,

I have consulted our developers and they are working on a solution that will be included in the next release of the plugin.

Regards,
Carlos

October 18, 2019 at 12:19 pm #4781855

freekR

Dear Carlos,

So you can confirm that this is a bug that can be reproduced? And that it is not limited to our account alone?
Could you please indicate when the next version will be released? Thanks.
Best regards,
Freek

November 6, 2019 at 3:15 pm #4899833

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Freek,
I'm sorry for the late reply, I didn't get the notification from your message.

I asked our specialists if there is any ETA for the next release. I will get back to you as soon as I get an answer from them.

Regards,
Carlos

February 18, 2020 at 12:06 pm #5515065

freekR

Hi Carlos, I see that this thread is marked as fixed in next release. However, in version 4.3.6. I still see other translation services than our preferred default translation service memoQ.
We would really like to see this issue solved on a short notice.