I have a complex problem. I hope to explain myself well:
A former colleague of mine bought WPML many years ago. Now he no longer works in this company and is no longer reachable. We have now purchased a new WPML subscription and received a new key.
When I try to insert the new key, he tells me that the destination folder already exists (it conflicts with the previous WPML). I'm panicking. I don't know what to do. Now the flags have disappeared from the website and there is a mix of different languages.
I'm afraid that all the translation work done on the site will be deleted. Can you help me?