This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by davidM-199 2 months, 2 weeks ago.

Assigned support staff: Riffaz.

Author Posts
July 29, 2019 at 2:39 am

davidM-199

I had a 503 error earlier. When my website was working again my translated pages were not shown. On my wordpress website it said the WPML plugs in were not working. I uninstalled the WPML plug in and tried to reinstall.

Now it states

Destination folder already exists''

So I cannot install the plug in. How do I delete the original folder? Where do I find it? I am using stable host for my server. Do I delete the folder in the Cpanel?

Thanks

July 29, 2019 at 3:52 am #4296753

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

1. Please login to your FTP/cPanel.
2. Go to the folder yoursite.com/wp-content/plugins/
3. Delete the folder named "WPML Multilingual CMS"
4. Now try to install the WPML again. you should be able to install.

Let me know how it goes.

Regards,
Riffaz.

July 29, 2019 at 7:05 pm #4303191

davidM-199

My issue is resolved now. Thank you!