Dev Licensing & Possible Upgrade to Agency

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client purchased a 1yr subscription to "WPML Multilingual CMS" and is considering upgrading to "WPML Multilingual Agency" due to hosting 26 client sites on a WordPress multisite network, each with multiple environments, totaling 78 sites.
Solution:
We informed the client that when using Multisite, it is only necessary to register the main site using the site key. There is no need to register the subsites, as this is not supported.

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Tagged: Account Issues

This topic contains 2 replies, has 0 voices.

Last updated by justinP-18 3 months, 3 weeks ago.

Assisted by: Shekhar Bhandari.

Author	Posts
April 22, 2026 at 7:25 pm #17988630
justinP-18	On March 19th, 2026, I purchased a 1yr subscription to "WPML Multilingual CMS", but I think I may need to upgrade to WPML "Multilingual Agency", since I host 26 client sites in a WordPress multisite network, each that will have iterations across three environments (e.g. dev, test, live), so a total of 78 (with more to potentially onboard). I'd rather not have to kite licenses from one environment to the next, so figured an unlimited agency license might be the simplest solution. Can we get a quote for the pro-rated difference between our current CMS plan to the Agency one?
April 23, 2026 at 5:41 am #17989044
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I’ll be happy to assist you. When using Multisite, you only need to register the main site using the site key. There is no need to register the subsites, and this is not supported. Please let me know if this helps. Thanks
April 23, 2026 at 6:26 pm #17991145
justinP-18	Shekhar: I already had registered WPML on the parent site of my multisite network (i.e. dev.signasur.ca). But when I try to run through the WPML setup for one of the sub-sites (i.e. nca.dev.signasur.ca), it still prompts for a site key: hidden link. It neither detects the master site key, nor does it recognize the master site key when I paste it in.
April 23, 2026 at 6:32 pm #17991158
justinP-18	Shekhar: My mistake. . . I hadn't noticed the "Continue" button at the bottom of the configuration wizard. It allowed me to paste the master site key into the Step 3 ("Register WPML") field and proceed with the rest from there. Resolved!