[Resolved] Different languages in directories not working

Hello,

Thank you for the feedback. I would like to access the admin area of your site for further checking. Please fill the private details fields after a full site backup.

Please check the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

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Thanks!

Bigul

Hello,

Thank you for the updates. I can log in to the site now. Have you changed the default language of the site from English to Arabic? Because the homepage is created in English and it is translated to Arabic. Please check the attached images.

Please share with me the WordPress debug.log (not WPML debug information). Please check this page for instructions https://wpml.org/documentation/support/debugging-wpml/

To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check you are getting any errors or warning related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

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Thanks!

Bigul

Hello,

Thank you for the updates. Normally changing the default language will not be an issue. Please try the following troubleshooting steps after a site backup and make sure the issue is existing or not.

1) Go to WPML>>Support page

2) Click on Troubleshooting link (blue link in the middle of the page)

3) In Troubleshooting page, please click on the following options of the *Clean up* section. Wait for confirmation of processing after each one.

- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment

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Thanks!

Bigul

Hello,

Thank you for the feedback. I have a request. Please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server.

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Thanks!

Bigul

Hello,

Thank you for your permission. The Duplicator free plugin is not working on your site, it is showing *Host Build Interrupts* while creating a package. The result was the same after a few tries. Please check the attached images for more details.

Then I tried with Duplicator Pro plugin and it works well. Will debug the issue further and get back to you soon. Please wait.

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Thanks!

Bigul

Hello,

For your kind updates, it looks like the issue is happening because of the caches. I was able to reproduce the issue initially on my local server. But it works now after I deactivate and activate all the plugins.

So please do the following steps and let me know your feedback.

a) Backup your site first
b) Deactivate all the plugins that are not related to WPML
c) If the issue is gone, activate the plugin one by one and make sure the issue is existing or not.

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Thanks!

Bigul