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This topic contains 9 replies, has 2 voices.

Last updated by Andreas W. 3 weeks, 5 days ago.

Assigned support staff: Andreas W..

Author Posts
May 20, 2022 at 8:28 pm #11268977

jessicaM-2

The price on the English version of our webshop is correct hidden link.

The price on the Swedish version (and probably the other languages as well) is an old price. hidden link

See uploaded screenshot.

shop.pyscandinavia.com

Screenshot_5.jpg
May 21, 2022 at 9:30 pm #11271733

Andreas W.
Supporter

Timezone: America/Lima (GMT-05:00)

Hello,

What is the translation status of your product translations? Could it be that the product translations do need a translation udpate?

Does the issue disappear once you update the product translations?

Best regards
Andreas

May 22, 2022 at 5:30 pm #11274227

jessicaM-2

Product prices change all the time. I cannot be expected to go into every single product and update the translations all the time!?

May 23, 2022 at 5:04 pm #11283261

jessicaM-2

When I check this particular product in WooCommerce Multilingual there is no update required. All translated product seems to have wrong price. What to do!?

May 24, 2022 at 2:51 pm #11294423

Andreas W.
Supporter

Timezone: America/Lima (GMT-05:00)

Hello,

Yes, this is true.

Usually the values of price and other product details should be copied towards the translation and stay in sync.

Please try to go to WooCommerce > WooCommmerce Multilingual > Status and first check if there are any notifications about custom field configurations that might have been altered.

Those field settings can be found at WPML > Settings > Custom Field Translation.

After that, please try to run the sync options at WooCommerce > WooCommmerce Multilingual > Status > Troubleshooting.

If you will still need assistance with this topic afterwards, please allow let me know and I will offer enable the private reply form in for you to provide me admin access for having a look into the issue.

Best regards
Andreas

May 27, 2022 at 8:16 am #11323643

jessicaM-2

No, the issue remains. See the screenshot.

Screenshot_6.jpg
May 27, 2022 at 9:19 pm #11330791

Andreas W.
Supporter

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better for a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “All In One WP Migration” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

The steps are also shown in this video: hidden link

Best regards
Andreas

May 28, 2022 at 2:10 pm #11333825

Andreas W.
Supporter

Timezone: America/Lima (GMT-05:00)

Hello,

There was a configuration issue on the site, which I have solved now.

See the Screenshot for details.

The product variations were set to use the WPML fallback, which will not work in this case.

I do now see the same price on the EN and SW versions of this product example:

hidden link

Please let me know if further assistance is needed.

Best regards
Andreas

config issue.jpg
May 28, 2022 at 2:28 pm #11333913

jessicaM-2

The same issue remains. look at this article
hidden link
hidden link

Also the number of articles listed on the right side of Brands is faulty on all languages except English.

differnent number of articles.jpg
Screenshot_6.jpg
May 29, 2022 at 7:17 am #11335871

Andreas W.
Supporter

Timezone: America/Lima (GMT-05:00)

Hello,

It appears that there was a new price field registered by an additional plugin or the theme:

fb_product_price

I have set it to copy.

Then, after applying the translation for your product example, the correct price showed up.

Please update the translations and verify.

Best regards
Andreas

The topic ‘[Closed] Different prices on same product’ is closed to new replies.