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This topic contains 1 reply, has 2 voices.

Last updated by Andrés 4 months, 2 weeks ago.

Assigned support staff: Andrés.

Author Posts
May 30, 2019 at 10:05 am #3921913

Helen Plante

What are you trying to translate? Captions crediting images.

What are you seeing? The translated version of the page appears without the captions - please see attached screenshot. The captions have been translated in WPML. The page is created in Elementor - I also tried opening the page in Elementor directly but the captions still do not show when the page has been updated with them.

What's missing or not working for you? The captions present in the original version - please see attached screenshot.

May 30, 2019 at 3:16 pm #3924151

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

WPML Media is the add-on that allows WPML to translate media attachments in your WordPress site.

For start, could you please check if:
- WPML Media plugin is correctly installed and activated.
- Go to WPML-> Settings -> Media Translation.
- WPML Media settings are enabled correctly.

- For old content, check that following options are check and press Start button. This would create link to images for other languages for previous contents.
X Translate existing media in all languages
X Duplicate existing media for translated content
X Duplicate the featured images for translated content

If this does not help, please contact your developer (license owner) and ask him to open a ticket in our technical support.

Documentation:
https://wpml.org/documentation/getting-started-guide/media-translation/

Best regards,
Andrés