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This topic contains 8 replies, has 2 voices.

Last updated by Olivier 6 days, 6 hours ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
September 30, 2019 at 2:56 pm #4665705

Olivier

I want to translate a page from english to french and edit it with divi because the global modules aren't translated so I have to do it manually. But every element from divi was completey messed up. (Image 1 is what I should have) (Image 2 is what I have).

I need to translate pages but also to edit them with Divi, I cannot edit them with thi issue, could you help me please.

September 30, 2019 at 8:46 pm #4667531

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

October 1, 2019 at 4:58 pm #4674199

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. The provided access details don't have fully administrator permissions, so I am not able to have access to the full settings of WPML, list of plugins and so on, please, make sure to provide me with the administrator rights, also don't forget to provide the url of the page where the issue happens. Thank you for your collaboration and patience and understanding, have a nice day.

October 1, 2019 at 5:04 pm #4674259

Olivier

Your account is now switched to Administrator

October 1, 2019 at 5:07 pm #4674263

Olivier

hidden link

hidden link

Those two pages are concerned with the Divi builder issue, they are not published yet.

October 3, 2019 at 6:36 pm #4690817

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Please, take a look at my private reply above. Thanks!

October 3, 2019 at 7:32 pm #4691091

Olivier

Hello,
Migration has been done with informations given above.

October 4, 2019 at 8:22 pm #4698443

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I took a detailed look in this issue in the migrated copy and it doesn't happpen there as you can confirm at: hidden link (you can login using the same user and password of your website). In your particular case, please, try the following:

1 - Disable any cache plugin or server cache mechanism you may have.

2 - Duplicate your problematic page using the https://wordpress.org/plugins/duplicate-post/ plugin.

3 - Delete the current page blocks and recreate them again.

Please, let me know if it fixes your issue, have a nice day.

October 17, 2019 at 9:20 pm #4777323

Olivier

Hi,

No more cache plugins on the website.

The words "Vidéo de fond. MP4" is here in the database (see img in attachment). Instead it should be "Section Paramètres".

The translation is wrong in the database; why it's like this and where can we fix this?

Best Regards,