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Last updated by Dennis 3 months, 2 weeks ago.

Assigned support staff: Dennis.

Author Posts
July 1, 2019 at 7:40 pm

albertS-6

I am trying to:
Save a page with global module on a secondary language translation.
However when saving the post / page the module turns local.
On the base language it stays global after page save.

Link to a page where the issue can be seen:

I expected to see:
Expected to stay global module.

Instead, I got:
Global module after page save on translated posts.

July 2, 2019 at 4:17 am #4123863

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

Welcome to WPML Support forum.

Could you please try these steps and see if it resolves the issue?

Note: Please make sure to make a complete backup of your site before proceeding.

-Go to WPML>>Support page
-Click on Troubleshooting link (link in the middle of the page)
-In Troubleshooting page, please click on the following options of 'Clean up' section. Wait for confirmation of processing after each one.
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
-Recreate ST DB cache tables

If the issue still persists, please check if this issue appears when:

- All non WPML Plugins are disabled except the plugins required to debug. It will tell us if there is an interaction issue with other plugin.
- Theme is set to a WordPress default like Twenty Sixteen. Its will tell us if there is an interaction issue with your theme.
- If the problem disappears, start activating one at the time to track where the incompatibility is produced.

Note: Please backup your site completely before doing this test.

Please let me know your results.

Kind regards,
Dennis

The topic ‘[Closed] Divi global modules on secondary languages not saved as global when saving page’ is closed to new replies.