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This topic contains 7 replies, has 4 voices.

Last updated by husseinA-8 5 months, 1 week ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
May 2, 2019 at 2:03 pm #3725209

pornsitS-2

I am trying to:
I set up the dokan vendor dashboard but it difference between 2 language.
For english is fine (unnamed.png)
but for the local language it has difference layout (unnamed_1.png)
also i cannot see the order page (unnamed_2.png)
Please suggest what I should do.

May 2, 2019 at 7:40 pm #3728861

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

May 8, 2019 at 12:26 am #3762805

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. Unfortunately I am not able to access the wp-admin side of your website, there's 403 permission related issue. Can you review it please? I will enable the private fields again, so you can provide these details safely. Thank you for your collaboration, have a nice day.

May 9, 2019 at 1:57 am #3771837

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. The wp-admin side of your website is still 403 (forbidden) for me. Can you please, review it? Thank you for your collaboration and patience. Have a nice day.

May 14, 2019 at 1:09 am #3802353

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. Unfortunately I am still not able to access your WordPress Dashboard (see attached image). Please, make sure there's no restriction in your server for access of a non whitelisted IP address, custom .htaccess rules or even some third party security plugin. The access details are required as it is the only way for us to make a detailed investigation, without it our support efforts will be delayed. Thank you for your collaboration, have a nice day.

May 15, 2019 at 4:26 pm #3818785

pornsitS-2

My issue is resolved now. Thank you!

July 11, 2019 at 9:01 am #4187667

baderA-5

Hi
I have the same problem
How it was solved ?

August 31, 2019 at 6:53 am #4490353

husseinA-8

Hi
I have the same problem
How it was solved ?