domain name incorrect

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Tagged: Account Issues

This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 4 months, 4 weeks ago.

Assigned support staff: Mateus Getulio.

Author	Posts
December 21, 2021 at 8:23 pm #10227119
christianeK-4	Tell us what you are trying to do? I bought a license key but the domain name is incorrect. I bought it for rfr.winitux.de but the actual website is at hidden link (see screenshot attached). If possible and not linked to additional costs, please add hidden link (and roomforrent.de) to my list of registered sites. If this is not possible without additional costs, please remove rfr.winitux.de and add hidden link (and roomforrent.de) instead. Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site? hidden link
December 22, 2021 at 7:15 pm #10234709
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, Welcome to the WPML support forum. I'll be glad to help you! Please follow these steps in order to exclude the old key and create a new one for the right domain: - Go to https://wpml.org/account/sites/ - Find the key of your affected site and erase it - Create a new key for the correct domain and copy it - From the WordPress dashboard navigate to Plugins -> Add New -> Commercial, and click on "unregister the site" on the right top next to Check for updates - In this same plugins panel, click under the “Register” button below the WPML plugin - Add your new Site Key copied above Please give it a try and let us know how it goes. Looking forward to your reply! Thank you, Mateus.