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This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 4 months, 4 weeks ago.

Assigned support staff: Mateus Getulio.

Author Posts
December 21, 2021 at 8:23 pm #10227119
December 22, 2021 at 7:15 pm #10234709

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Welcome to the WPML support forum. I'll be glad to help you!

Please follow these steps in order to exclude the old key and create a new one for the right domain:

- Go to https://wpml.org/account/sites/
- Find the key of your affected site and erase it
- Create a new key for the correct domain and copy it
- From the WordPress dashboard navigate to Plugins -> Add New -> Commercial, and click on "unregister the site" on the right top next to Check for updates
- In this same plugins panel, click under the “Register” button below the WPML plugin
- Add your new Site Key copied above

Please give it a try and let us know how it goes. Looking forward to your reply!

Thank you,
Mateus.