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This topic contains 5 replies, has 2 voices.

Last updated by Dat Hoang 4 years, 8 months ago.

Assigned support staff: Dat Hoang.

Author Posts
February 15, 2017 at 2:15 pm #1209131

erikyeoh

I am trying to: remove a draft page from admin

URL of (my) website where problem appears: localhost...

I expected to see: the draft page appearing so I can delete it.

Instead, I got: empty draft even after selecting between alternate languages

Steps to duplicate the issue:

February 16, 2017 at 7:56 am #1209706

Dat Hoang

I understand your issue a bit but not completely.

Can you please take some screenshots and show us the issue?

You have the option to switch the flag to "All languages" in the admin bar. Does that help?

February 16, 2017 at 8:11 am #1209724

erikyeoh

I have this issue of two "promotions" option appearing in the "Parent" dropdown list but I have only one "promotions" page.

To troubleshoot, I wanted to try deleting the draft to see if that could resolve the issue but the draft does not appear in issue2.jpg for both languages.

Please let me know what other details you would need.

issue2.jpg
issue1.jpg
February 17, 2017 at 4:01 am #1210712

Dat Hoang

Thanks for your info.

#1,
Please try to disable WPML plugins.
Can you see the draft page?

If yes, please try to delete it. Does that help?

#2,
I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link

This info is private and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note that:
+ Backup (both files and database) your site before giving us your credentials
+ It would be better if you give me the test site rather than the live site.

We'd like to request the permission to disable, enable and install themes and plugins for this site. Please accept this?

February 17, 2017 at 4:33 am #1210720

erikyeoh

sorry, I am re-opening this thread so you could assist on the other questions I have.

February 17, 2017 at 11:05 am #1210973

Dat Hoang

Can you please open a new ticket for the new problem?

In each ticket, we focus on only one problem. That helps others with the same problem find the solution quickly.

I'm closing this ticket again here.