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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 55 replies, has 31 voices.

Last updated by John 6 years, 7 months ago.

Assigned support staff: Minesh.

Author Posts
September 12, 2014 at 8:23 am #469344


=> we have applied fix to your issue, can you please check and confirm.

September 12, 2014 at 6:19 pm #469987


same issue here. WPML Media created thousands of ghost images in the media gallery, which don't exist on the server. Please let me know, how I can clean-up the media folder. Now I hardly can use it anymore. WPML Media srew up the complete media folder!

Thanks for your quick guidance and information, as soon as you solved the bug in WPML Media and provide a tested new version instead askin all your customers the same question. It's not on their installations, but your paid plug-ins are buggy - unfortunately more and more often!

WPML Media breaks WP 4.0.PNG
September 12, 2014 at 6:34 pm #470000


Seems to work. Just out of interest - what exactly did you change? I can see that you installed the Adminer plugin to get access to the database - do I have to keep that one?

September 13, 2014 at 3:57 am #470136


Exact same issue here - my media gallery is redered unusable with each image being duplicated multiple times.. please help us 🙂

September 13, 2014 at 4:03 pm #470292


=> We have used adminer to backup your database if in case something goes wrong then we can restore it.
=> We have specialized script to remove your images that we have applied to fix your issue.

=> Can you please follow this information:

September 13, 2014 at 7:36 pm #470363


I have the same problem. all wpml plugin are updated to the most recent version.
currently I have 50,000 items in my library, making it useless.

please help

September 13, 2014 at 7:56 pm #470372


For me too, i open a ticket and case alread, i waiting there minesh.s.

This is very serious and urgently.


September 16, 2014 at 10:38 pm #472830

Jean-Francois Simard

Same problem here !
All my plugins versions are at there latest.

Is there something we can do in our DataBase to clean all these ghost images ?

September 17, 2014 at 8:29 am #473133


Same problem.
Already updated all plugins to latst versions, still cannot delete ghost images from WordPress backend. Surely delete , but after refresh I see all of them again.
In the server, files image files don't exist.
Please help! And too many to delete, one pic will become 2-3 thousands pics. ....crazy

September 17, 2014 at 8:52 am #473162


After update the 4.0, the Media Library is not working ....same problem with other...!!!

September 17, 2014 at 11:13 am #473372


I had this problem until I applied updates to the WPML Media plugin.

@samir - deleting the "ghost" files in the media library is a bit laborious, but can be speeded up by:
1. Set your screen options to display 200 media items at a time in the media library
2. Select 200 items at a time by clicking the checkbox at the top/bottom of the list (you may have to wait for the page to fully load)
3. Choose "Delete Permanaently" from the Bulk actions menu at the top or bottom of the list and click "Apply".
Obviously, make sure any images you want to keep are unchecked(!)

September 19, 2014 at 9:01 pm #475976


I have the same problem ! what is the solution ? 🙂

September 19, 2014 at 9:13 pm #475984


I still have this problem to and all my WPML plugins are update!

Have you fix this?

September 19, 2014 at 9:29 pm #475991


I have the exact same problem. I'm working on my website in local at the moment. Help please asap. THX

September 22, 2014 at 3:52 pm #477055


We are having the same problem, which means in fact no new updates are possible.

We need an urgent(!) fix compatible with WP4 and furthermore an instruction how to update from this type of installation.

Support screenshot with versions and Installation is enclosed

Thank you for your kind help in advance.