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This thread is resolved. Here is a description of the problem and solution.

Problem : Duplicate media with thousands of the same images

Solution: Please open a new ticket to have dedicated support

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This topic contains 3 replies, has 2 voices.

Last updated by marijnA 6 years, 6 months ago.

Assigned support staff: Ahmed Ibrahim.

Author Posts
April 17, 2015 at 12:18 pm #601390


same as in thread in which I posted my issue but did not get a response.

Can you please fix this?

April 17, 2015 at 1:33 pm #601467

Ahmed Ibrahim

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Thanks for contacting us.

I will be happy to help you for removing your duplication.

I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

+ Please make sure that you have a full backup of your website and database. (Please don't ignore this)!
+ It'd be great if you give me an access for a test site where the problem is replicated.

April 17, 2015 at 2:44 pm #601547

Ahmed Ibrahim

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Thank you for your patience .

Please check your images now, and confirm with me if every thing is OK .

April 20, 2015 at 8:20 am #602254


thanks, everything is working fine now!