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This topic contains 5 replies, has 3 voices.

Last updated by Bigul 4 months, 1 week ago.

Assigned support staff: Bigul.

Author Posts
June 1, 2019 at 1:53 am #3933799

adnanA-9

after installing:
WPML Multilingual CMS
WPML Media
WPML String Translation
WPML Translation Management

Start to setup WPML (5 Step)
after step 3 Language switcher (When click on next)
I get a full white page, I Stuck here.

Step 3 Language switcher
hidden link

I click next, I got a white page !!!
Cant complete the setup

Link on white page:
https://planeverything.net/wp-admin/admin.php?wpml-ls-refresh-on-browser-back-button=no&languages_order%5B%5D=en&languages_order%5B%5D=ar&link_empty=0&copy_parameters=&additional_css=&migrated=0&statics%5Bfooter%5D%5Btemplate%5D=wpml-legacy-horizontal-list&statics%5Bfooter%5D%5Bdisplay_flags%5D=1&statics%5Bfooter%5D%5Bdisplay_names_in_native_lang%5D=1&statics%5Bfooter%5D%5Bdisplay_names_in_current_lang%5D=1&statics%5Bfooter%5D%5Bdisplay_link_for_current_lang%5D=1&wpml-ls-static-footer-colorpicker-preset=&statics%5Bfooter%5D%5Bbackground_normal%5D=&statics%5Bfooter%5D%5Bborder_normal%5D=&statics%5Bfooter%5D%5Bfont_current_normal%5D=%23444444&statics%5Bfooter%5D%5Bfont_current_hover%5D=%23000000&statics%5Bfooter%5D%5Bbackground_current_normal%5D=%23ffffff&statics%5Bfooter%5D%5Bbackground_current_hover%5D=%23eeeeee&statics%5Bfooter%5D%5Bfont_other_normal%5D=%23444444&statics%5Bfooter%5D%5Bfont_other_hover%5D=%23000000&statics%5Bfooter%5D%5Bbackground_other_normal%5D=%23ffffff&statics%5Bfooter%5D%5Bbackground_other_hover%5D=%23eeeeee&statics%5Bpost_translations%5D%5Btemplate%5D=wpml-legacy-post-translations&statics%5Bpost_translations%5D%5Bdisplay_names_in_native_lang%5D=1&statics%5Bpost_translations%5D%5Bdisplay_names_in_current_lang%5D=1&statics%5Bpost_translations%5D%5Bdisplay_before_content%5D=1&statics%5Bpost_translations%5D%5Bavailability_text%5D=This+post+is+also+available+in%3A+%25s&statics%5Bshortcode_actions%5D%5Btemplate%5D=wpml-legacy-horizontal-list&statics%5Bshortcode_actions%5D%5Bdisplay_names_in_native_lang%5D=1&statics%5Bshortcode_actions%5D%5Bdisplay_names_in_current_lang%5D=1&statics%5Bshortcode_actions%5D%5Bdisplay_link_for_current_lang%5D=1&wpml-ls-in-shortcode-actions-colorpicker-preset=&statics%5Bshortcode_actions%5D%5Bbackground_normal%5D=&statics%5Bshortcode_actions%5D%5Bborder_normal%5D=&statics%5Bshortcode_actions%5D%5Bfont_current_normal%5D=&statics%5Bshortcode_actions%5D%5Bfont_current_hover%5D=&statics%5Bshortcode_actions%5D%5Bbackground_current_normal%5D=&statics%5Bshortcode_actions%5D%5Bbackground_current_hover%5D=&statics%5Bshortcode_actions%5D%5Bfont_other_normal%5D=&statics%5Bshortcode_actions%5D%5Bfont_other_hover%5D=&statics%5Bshortcode_actions%5D%5Bbackground_other_normal%5D=&statics%5Bshortcode_actions%5D%5Bbackground_other_hover%5D=&_icl_nonce_gts2=b5c00dfaad&_wp_http_referer=%2Fwp-admin%2Fadmin.php%3Fpage%3Dsitepress-multilingual-cms%2Fmenu%2Flanguages.php&submit_setup_wizard=0

June 2, 2019 at 7:51 am #3936973

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please enable error reporting at you site as I need to see the detail of the error log. You can see how to enable debug logging here:
https://wpml.org/documentation/support/debugging-wpml/
https://codex.wordpress.org/Debugging_in_WordPress

To enable it, open your ‘wp-config.php’ file and look for ‘define(‘WP_DEBUG’, false);’. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

define( 'SCRIPT_DEBUG', true );

After adding above code please try to reproduce the issue and this will create debug.log file in your site's wp-content directory. Please send me its contents.

Thank you

June 2, 2019 at 8:44 pm #3938311

adnanA-9

OK, I did.

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June 3, 2019 at 5:57 am #3939487

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

To further debug this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

June 4, 2019 at 12:38 am #3946671

adnanA-9

Any update my dear

June 4, 2019 at 9:41 am #3949837

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

I am Bigul from WPML support team. Noman is on vacation now. So I am taking care of this ticket. Hope it will be okay for you.

Please try the following steps after a full site backup and check you are getting the expected result.

1) Deactivate all the plugins except WPML
2) Switch for a moment to a WordPress default theme like 2017
3) Visit WPML>>Support>>Troubleshooting page
4) Choose *I am about to reset all translation and language data* option of *Reset* section
5) Click on *Reset and deactivate WPML* button
6) Activate WPML again
7) Complete the configuration steps
8) Activate other plugins and switch to your theme

--
Thanks!

Bigul

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