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This topic contains 5 replies, has 3 voices.

Last updated by Itamar 5 months ago.

Assigned support staff: Itamar.

Author Posts
April 11, 2020 at 9:57 pm #5890147

jeroenv-42

In the English version of the website, I added attributes to all products, but in Dutch there's just a few products with these attributes. The attributes seem to not be synced from English to Dutch. How do I solve this?

April 14, 2020 at 10:09 am #5902799

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi Jeroen,

Thank you for contacting WPML Support.

Could you please add me an example as a screenshot so that I can see the issue?

Thank you
Best Regards
Marcel

April 16, 2020 at 3:49 pm #5925111

jeroenv-42

Hi Marcel,

Please see the attached screenshots. As you can see, the English products have a lot of attributes, but these don't show up on the Dutch products. I already used the WooCommerce Multilingual plugin to synchronize the attributes. The plugin I'm using to get an overview of the products is Advanced Bulk Edit, but I checked and this doesn't have anything to do with the issue.

Thanks.

April 16, 2020 at 4:00 pm #5925303

jeroenv-42

Another issue I'm experiencing is that the product quantities aren't getting synced properly. In English, a lot of products are Out of stock, while in Dutch, the products still have stock. What could be causing this?

April 17, 2020 at 9:55 am #5931295

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

I would need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

Best Regards
Marcel

April 20, 2020 at 3:50 pm #5951119

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi and thanks for the access details.

Marcel is not available today so I'll continue to handle this ticket. I hope that it is alright with you.

Can you please send a link to one of the products where this problem exists?

Thanks,
Itamar.

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