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This topic contains 2 replies, has 2 voices.

Last updated by kevinL-40 2 months, 1 week ago.

Assigned support staff: Raja Mohammed.

Author Posts
August 6, 2019 at 6:17 am

kevinL-40

When place order it's look good but Easyship missing product dimension and it calculate wrong amount on checkout page. simple product have no issue but Easyship missing the dimension and weight from variable product translated page. please help how to solve?

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August 6, 2019 at 8:40 am
August 6, 2019 at 12:10 pm #4347123

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

Please let me know the results of your test here.

Kind regards
Raja

August 6, 2019 at 12:13 pm #4347245

kevinL-40

I think this issue from wpml but not. it for Easyship Setting. After Upload product list with ID, Name, Dimension & Weight to Product section on Easyship Dashbord then it resolve.
Thank you!