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Background of the issue:
I was trying to edit the header template after successfully translating the menu from German to English. The issue occurred when I attempted to save my edits to the header template, specifically concerning the language switcher on the right side. The problem started after I translated the header menu. The issue can be seen on this page: hidden link
Symptoms:
I received an error message when saving my edits: 'Die Aktualisierung ist fehlgeschlagen. Die Antwort ist keine gültige JSON-Antwort.' (The update has failed. The response is not a valid JSON response.)
Questions:
How can I unblock the header template editing?
Why am I receiving a 'not a valid JSON response' error when saving edits?
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Thanks for contacting us.
This is usually caused by a conflict with another plugin. Could you please perform a full backup and then deactivate all 3rd party plugins except the WPML and theme required plugins. Then, recheck and see if it works.
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Hi, my week was busy, this is why I could not yet test if my issue is resolved. Please keep my thread open, I hope to find time to test today and then close the ticket myself. 🙂
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Thanks for your reply. Yes, please feel free to test and let me know.
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Hi Kor,
Thanks for your quick reply. The issue is still unresolved.
I also have a ticket open with another supporter (https://wpml.org/forums/topic/set-up-wpml-on-a-fse-site/) and there I did a short screencast documenting my problem (in German however, as the supporter speaks German). This is just FYI, it makes no sense to have 2 tickets open dealing with the same problem, so I stick with the other tread. My reply here is just not to let your kind reply go uncommented. 🙂
Warm regards and I am still full of hope that we will solve the whole thing..
So you can close this ticket upon reading!
Karin
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