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This topic contains 3 replies, has 2 voices.

Last updated by Dennis 4 months, 1 week ago.

Assigned support staff: Dennis.

Author Posts
June 7, 2019 at 7:32 am #3974501

Marius Matei

on hidden link i'm using elementors popup to display cookie consent, everthing works fine on dutch (default) language, but is not working on second one (english), and the pop-up is translated.
what can i do?

thank you

June 7, 2019 at 10:32 am #3975539

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

Welcome to WPML Support forum.

Could you please try to enable Ajax filtering at WPML > Languages > Language filtering for AJAX operations. Then click 'Save'.

Does it help?

If the issue persists, Could you please try enable the option: 'Adjust IDs for multilingual functionality' at WPML > Languages > Make themes work multilingual?

Please let me know how it goes.

Kind regards,
Dennis

June 7, 2019 at 11:39 am #3975955

Marius Matei

thank you, but is not working, i think somethings have do do with the display rules of the popup.

June 10, 2019 at 1:47 am #3984313

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

Thank you for your reply.

I would like to request temporary access (/wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. Your next reply will be set to private.

Maybe I'll need to replicate your site locally to continue debugging and escalate if necessary. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Please confirm if this okay with you.

Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to BACKUP the site before providing us access.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Kind regards,
Dennis

The topic ‘[Closed] eleemntor cookies popup’ is closed to new replies.