Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

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This topic contains 5 replies, has 3 voices.

Last updated by brianH-21 2 weeks, 3 days ago.

Assigned support staff: Yvette.

Author Posts
November 19, 2019 at 4:35 pm #4974389

brianH-21

I am trying to: translate the page from german to english. i want to edit also the Custom Headings which some of are missing. For example text "Als Full Service Anbieter decken wir.."

Link to a page where the issue can be seen: hidden link

I expected to see: all fields so i can edit everything in the translation editor

Instead, I got: only a few selected fields, not all.

November 19, 2019 at 5:33 pm #4974759

Amit
Supporter

From the debug information you provided I can see that you are missing WPML CMS plugin - the core plugin.

Can you please update to WPML 4.3.4 (including your needed add-ons) and let us know if that issue was not fixed with that version.

November 22, 2019 at 8:29 am #4994913

brianH-21

Hi Amir

Updated and still doesnt work.
Its a multisite btw.

November 22, 2019 at 10:41 am #4996079

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello

I´ll be helping you with your problem.

1. Temporary Access to your system
Please provide access to your system (wp-admin and ftp) so that I can further investigate this particular problem. The fields to provide this data are included in a private section that I will open for your next response. You can find it above the comments area. The information in this private section is only visible between WPML Support and you.

2. Can you please make sure that the userid has access to your site network management panel?

Thanks

November 22, 2019 at 2:21 pm #4998931

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thanks for the access

I did the following steps:
1. edited the custom heading that was not showing
2. added some blanks at the end fo the paragraph
3 Resaved the page
4. This triggered a re-read of the strings and now this custom heading appears in the translation editor.

Does this resolve your issue?

November 22, 2019 at 2:30 pm #4999053

brianH-21

Thanks works!