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This topic contains 20 replies, has 2 voices.

Last updated by Marcel 1 month ago.

Assigned support staff: Marcel.

Author Posts
September 14, 2019 at 2:10 am #4571223

yue-xiang-aaronA

Link to a page where the issue can be seen:
hidden link

I expected to see: The words i the accordian and fb page below

Instead, I got: See the image

It happened after wpml was updated and when wpml plugins are disabled, problem was solved

September 16, 2019 at 2:29 am #4575809

yue-xiang-aaronA

Hi, any updates on this issue?

September 16, 2019 at 8:43 am #4577591

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

Thank you for contacting WPML Support.

I recognized several JS errors in DevTools -> JS console coming from your installed Analytics & Cookie plugin. Can you please deactivate all Plugins expect WPML and check if it would work?

Please let me know

Best Marcel

September 16, 2019 at 8:59 am #4577707

yue-xiang-aaronA

Have already checked all the plugins, the error came from WPML clashing with elementor. Can I get an older version of the files to try? Or can you fix it for me with my login?

September 16, 2019 at 9:44 am #4578023

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

I would need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

Best Marcel

September 16, 2019 at 1:05 pm #4580395

yue-xiang-aaronA

Do activate or deactivate whatever you need. Thank you

September 16, 2019 at 2:04 pm #4581053

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Thanks, the elements are working when you are logged in to the Backend. The issue was only reproducible when I was logged out. I tested this using the Browser Incognito mode.

One of your plugins is conflicting with a jQuery from WPML. When WPML is not loaded, there is a jQuery coming from a Cloudflare CDN. As you have several Elementor Add-Ons installed, I'm not able to detect which plugins are needed to build the contact page, as I even can't open the Elementor preview on your Backend without an error.

To find the issue
- please deactivate all plugins except WPML
- check if the error is gone while you are logged in
- check if the error is gone on Incognito mode
With this method, you should be able to find where the conflict is coming from.

Once you found this, we can try to reproduce on a Sandbox and escalate to our Compatibility team if needed.

Best Marcel

September 16, 2019 at 2:47 pm #4581625

yue-xiang-aaronA

Hi, the entire page will crash when I deactivate woocommerce

September 16, 2019 at 2:49 pm #4581637

yue-xiang-aaronA

Could you deactivate my plugins and try? I am not sure if I am following the step correctly

September 16, 2019 at 2:52 pm #4581669

yue-xiang-aaronA

I deactivated all plugins except elementor, woocommerce and wpml. The elements still would not show

September 16, 2019 at 2:53 pm #4581679

yue-xiang-aaronA

I have been using these 3 plugins for a long time. Is it possible to do a rollback version to see if they can work temporarily?

September 16, 2019 at 3:12 pm #4581897

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

"The elements still would not show"
-> I'm not possible to open Elementor to check how you created the page or what is needed to display it. I don't know if there might be additional Elementor plugins necessary to display this contact page. May you remember what you used for it?

You can download previous versions here: https://wpml.org/download/wpml-multilingual-cms/?section=changelog

Best Marcel

September 16, 2019 at 3:23 pm #4581993

yue-xiang-aaronA

No need additional plugins, just elementor and elementor pro

September 16, 2019 at 4:05 pm #4582461

yue-xiang-aaronA

I will try to rollback some plugin versions

September 16, 2019 at 4:32 pm #4582661

yue-xiang-aaronA

HI, I tried everything, can't seem to find the plugin. Can you deactivate and activate for me?