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This topic contains 6 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 5 months ago.

Assigned support staff: Mihai Apetrei.

Author Posts
April 1, 2020 at 7:54 pm #5817015

alexandreM-28

I translated my Elementor Footer and it's always showing in the primary language

April 1, 2020 at 10:19 pm #5817439

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

First of all, thank you very much for your patience and sorry to have you waiting - there is a very full ticket queue at the moment and it takes us a bit more than usual to answer tickets.

Now, regarding your request, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

April 2, 2020 at 12:06 pm #5822109

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

When I try to access the login panel, I get the error in the screenshot below.

Can you please check?

Kind regards,
Mihai

Screenshot 2020-04-02 at 15.05.20.png
April 2, 2020 at 1:11 pm #5823085

alexandreM-28

My bad, here is the proper URL:

hidden link

April 2, 2020 at 5:27 pm #5825443

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Thank you, now I was able to log in.

It seems that the process to translate the footer is different taking into consideration that you use the Jupiter X theme.

Please take a look at the solutions in the ticket links below:

- https://wpml.org/forums/topic/translated-footer-will-not-show-up/#post-3684035
- https://wpml.org/forums/topic/showing-translated-elementor-footer-template
- https://wpml.org/forums/topic/elementor-footer-translation-not-working/
- https://wpml.org/forums/topic/translated-templates-for-header-footer-is-not-showing/
- https://wpml.org/forums/topic/elementor-header-is-no-fully-translate/

That should solve your issue.

Kind regards,
Mihai

April 2, 2020 at 6:24 pm #5825915

alexandreM-28

Ok I will try those and let you know!

April 3, 2020 at 5:12 pm #5834429

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Great.

PS: Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week in case you still have questions on this matter.

Kind regards,
Mihai