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Tagged: Translation Management
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This topic contains 23 replies, has 2 voices.
Last updated by emmanuelT-3 1 year, 4 months ago.
Assigned support staff: Andreas W..
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March 13, 2019 at 9:46 am #3331435 | |
emmanuelT-3 |
I am trying to: Link to a page where the issue can be seen: I expected to see: Instead, I got: My WP/theme/plugins: Process to reproduce the issue: |
March 13, 2019 at 4:23 pm #3336269 | |
Andreas W. Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, Thank you for contacting WPML Support. I have recreated the issue on a new installation of WordPress 5.1.1. with the above mentioned plugins. I was not able to recreate the issue but I got to mention that sadly I do not have the latest version of Elementor Pro available. It would be very helpful if you could add it to the test site: hidden link In case the issue might now be realted to the latest Elementor Pro version then it might be related to a compatibility issue with another plugin. You can inspect this by deactivating any additional plugin and to see if the issue will be solved. To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: Kind regards |
March 14, 2019 at 3:42 pm #3346493 | |
emmanuelT-3 |
Hi Andreas, Sorry for the late reply. > I have recreated the issue on a new installation of WordPress 5.1.1. Sorry I'm not sure to understand. > ...I got to mention that sadly I do not have the latest version of That's not important. The issue is the same weather you have Elementor 2.4.8 or 2.4.7 like on your test site. BTW, as you gave me the link, I've recreated the issue easily on your test site. > In case the issue might now be realted to the latest Elementor Pro version... No, it's not related to the last version. 2.4.7 or 2.4.8 same issue. Thanks! |
March 14, 2019 at 11:38 pm #3349171 | |
Andreas W. Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, Thank you for your message. You still did not provide the WPML debug information. Could you please add it to your next reply? In order to verify if WPML has a compatibility issue with another plugin it is necessary to recreate the issue with the given plugins on a new installation. As the issue does not appear on my test the problem might be caused by the theme, another plugin or custom coding. Could you please try to run the site in minimal setup to see if the issue persists? Please disable any additional plugin that is not related to WPML and its add-ons. If the issue disappears please start reactivating any plugins, or activate them in small groups. This way please verify at which points the issue appears again to indicate the plugin that is causing the issue. Also please change to a default theme like TwentySeventeen to see if the issue might be theme related. Further, you could enable the wp-debug feature to see if there are any current PHP errors given. Please have a look at my test site. The form is translated. Each string appears as translated with one exception "This field is required". The field does not appear on the Translation Editor and I will further investigate about this. In regards to your issue described about the Email subject, you will be able to find the email that was send out on my request on the German form at Settings -> Emails Catch All. You created a test page on the sandbox site which has not any translated form. Could you please clarify your request so that I can further assist you on this matter? I would further like to have a look at your site. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT Please make a backup of site files and database before providing us access. Kind regards |
March 15, 2019 at 8:37 am #3352009 | |
emmanuelT-3 |
Hi Andreas, > You still did not provide the WPML debug information. I will not. > As the issue does not appear on my test the problem might I don't understand. It looks like you're not looking at the right thing or at the right place. The problem as described in the ticket is: Expect to see: "All the strings required for a full translation" of the "Form widget" That's all. The issue is only about 2 specific strings when it comes to translate a specific widget (the Form widget) on Elementor. Now, that said, the problem as described IS VISIBLE on the 2 pages "Test form" and "WPML Elementor Form Test" on YOUR test site. Are you looking at the right place? Go to Pages > All pages and click on one of the 2 crown wheels to "Edit the German translation" of one of the 2 pages. There you will see 2 strings called "Form: Email subject". That's it. > Please have a look at my test site. The form is translated. That's not the issue. If you're looking at weather most translation strings are there and correct, that's not the problem. The issue is about 2 strings within this translation: 1 duplicate and 1 missing. > Each string appears as translated with one exception "This field is required". Voilà! That's 1 of the 2 issues. > In regards to your issue described about the Email subject, you will But that's not the issue. That's the 2nd issue. There's a not working duplicate to remove. Thanks. |
March 15, 2019 at 4:44 pm #3355743 | |
Andreas W. Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, Thank you for clarifying your request again. I am sorry for the misunderstanding. I have escalated the issue to our compatibility team which will work on solving the problem. Kind regards |
March 15, 2019 at 11:41 pm #3357203 | |
emmanuelT-3 |
> I have escalated the issue to our compatibility team which will work Thanks! I have one last question, for my understanding. Normally, in such cases, for similar issues, who is supposed to fix the issue? I had the feeling it was plugin developers who had to code their plugins respecting some guidelines to ensure the compatibility of their plugins with WPML. But for the issue of this ticket, I first posted it to the Elementor support. I'm a bit surprised. If WPML do so, you would have to build and maintain the compatibility of hundred or even thousands of plugins :-/ Can you clarify how it works for me? Thanks! |
March 18, 2019 at 9:31 pm #3373501 | |
Andreas W. Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hi! Indeed, our compatibility team is very busy with supporting clients about issue with plugins and themes. Indeed, we do need to work with the authors hand in hand in order to achieve the goals and every issue is quiet different from each other. As example: If strings do not show up as translatable inside a plugin or theme, than this is most likely caused due to a programming issue (missing GetText call) inside the same theme or plugin. On the other side, we also handle with issue between PHP functions. Therefore it is important that each function of a plugin or theme needs a proper prefix, which are also issues, that are often caused by authors. Nonetheless, I am quiet not that familiar with the cause of this particular compatibility process between Elementor and WPML, but I am glad to inform you that this issue will be solved in our next update. Therefor, it seems the problem was this time on our side. Thank you for your patience. Kind regards |
April 3, 2019 at 4:58 pm #3529049 | |
emmanuelT-3 |
Hi Andreas, The issue does not seem to be fixed in the new 4.2.5 version of today. Do you know in which version it will be fixed? Best regards, Emmanuel |
April 24, 2019 at 10:43 pm #3677413 | |
Andreas W. Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, I am writing you as you informed us that the previous update for WPML did not solve the issue on your site. We have just released WPML 4.2.6 and updates for various add-ons. Could you please update your plugins by going to Plugins -> Add new -> Commercial. Let me know if you need any further assistance or please feel free to mark this ticket as resolved. Thank you! Kind regards |
April 25, 2019 at 7:28 am #3679499 | |
emmanuelT-3 |
Hi Andreas, I have update the following plug-ins... But nothing is fixed. Which is quite consistent with the release notes that do not mention anything regarding my issue. Am I supposed to update anything else? |
May 6, 2019 at 9:55 pm #3752827 | |
Andreas W. Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, Could you please go to WPML -> Theme and Plugin Localization and scan the Elementor Plugin for new strings. Then, go to your page with the form included and give the form an update. Now, retranslate the form. Are you now able to see the strings? Kind regards |
May 7, 2019 at 10:04 pm #3762327 | |
Andreas W. Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, I am sorry for the misunderstanding from my side. The changes have not been implemented inside the last update but they should be available in the upcoming one. Thank you very much for your understanding and your patience. Kind regards |
June 18, 2019 at 8:27 am #4041349 | |
emmanuelT-3 |
Hi Andreas, > The changes have not been implemented inside the last update Still not fixed in the last release 🙁 How many months will we still have to wait for two small issue clearly identified, with the fix found and that should have been fixed in March? What's the status now? |
June 18, 2019 at 2:39 pm #4044481 | |
Andreas W. Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, I am really sorry about the inconvenience. Indeed, I have just recreated the issue on a fresh installation. The issues was marked as solved so it might be possibly that there was only some issue about implementing the changes into the lastest updates. The compatbility team is informed and as soon I receive feedback I will be in contact. Kind regards |