[Resolved] Elementor Form widget translation, 1 string missing, 1 duplicate

Hi Andreas,

Sorry for the late reply.

> I have recreated the issue on a new installation of WordPress 5.1.1.
> with the above mentioned plugins. I was not able to recreate the issue...

Sorry I'm not sure to understand.
Have you recreated the issue or not?

> ...I got to mention that sadly I do not have the latest version of
> Elementor Pro available.

That's not important. The issue is the same weather you have Elementor 2.4.8 or 2.4.7 like on your test site.

BTW, as you gave me the link, I've recreated the issue easily on your test site.
It's the page "Test form".
And I assume yours is the page "WPML Elementor Form Test" which also shows the same issue I described (cf. screen shots).

> In case the issue might now be realted to the latest Elementor Pro version...

No, it's not related to the last version. 2.4.7 or 2.4.8 same issue.

Thanks!

Hi Andreas,

> You still did not provide the WPML debug information.

I will not.
1. It's far too intrusive
2. It's really not needed in this case

> As the issue does not appear on my test the problem might
> be caused by the theme, another plugin or custom coding.

I don't understand. It looks like you're not looking at the right thing or at the right place.

The problem as described in the ticket is:

Expect to see: "All the strings required for a full translation" of the "Form widget"
Instead, I got: "There's an issue on 2 strings. In the WPML "Page translation" form:
- the "Form: Email subject" string appears twice. It's the 2nd one that seems to come from nowhere
- the "Form: Required message" string is missing"
So out of all the strings part of the translation, there 1 duplicate and 1 string missing.

That's all. The issue is only about 2 specific strings when it comes to translate a specific widget (the Form widget) on Elementor.

Now, that said, the problem as described IS VISIBLE on the 2 pages "Test form" and "WPML Elementor Form Test" on YOUR test site.
My 2 screen shots above are coming from your test site as you can see (cf. your translation).
So it's done. You easily reproduce the issue and can now do all the additional tests you want.

Are you looking at the right place?

Go to Pages > All pages and click on one of the 2 crown wheels to "Edit the German translation" of one of the 2 pages.

There you will see 2 strings called "Form: Email subject".
And the string called "Form: Required message" is missing.

That's it.

> Please have a look at my test site. The form is translated.

That's not the issue. If you're looking at weather most translation strings are there and correct, that's not the problem. The issue is about 2 strings within this translation: 1 duplicate and 1 missing.

> Each string appears as translated with one exception "This field is required".
> The field does not appear on the Translation Editor and I will further investigate about this.

Voilà! That's 1 of the 2 issues.

> In regards to your issue described about the Email subject, you will
> be able to find the email that was send out on my request on the
> German form at Settings -> Emails Catch All.
> The subject is translated. (See screenshot)

But that's not the issue.
I know the right string is available for translation and the translation works.
The issue is that this "Form: Email subject" appears twice.
The 1st one is the correct one. Working.
The 2nd one is a duplicate. Not working and misleading.

That's the 2nd issue. There's a not working duplicate to remove.

Thanks.

> I have escalated the issue to our compatibility team which will work
> on solving the problem.
> I will keep you updated about the progress.

Thanks!

I have one last question, for my understanding.

Normally, in such cases, for similar issues, who is supposed to fix the issue?
- Is it the plugin team (in this case Elementor) who should fix the compatibility with WPML,
- or is it the WPML team who creates and fix the compatibility with plugins?

I had the feeling it was plugin developers who had to code their plugins respecting some guidelines to ensure the compatibility of their plugins with WPML.

But for the issue of this ticket, I first posted it to the Elementor support.
I got an immediate answer saying they have nothing to do with translations and I had to post the issue to you.
And indeed, here you seem to say that your team may be able to fix the issue. Which means it would be WPML who creates and maintain the compatibility of Elementor with WPML.

I'm a bit surprised. If WPML do so, you would have to build and maintain the compatibility of hundred or even thousands of plugins :-/

Can you clarify how it works for me?
Don't spend too much time on the question, just a short explanation in 2 or 3 lines?
It would help to know who I should ask for future issues with other plugins.

Thanks!

Hi Andreas,

The issue does not seem to be fixed in the new 4.2.5 version of today.
Worst, you can add on the ticket that there's now also 2 "Form: Email Content" fields!
Another duplicate that did not exist in the previous version.

Do you know in which version it will be fixed?

Best regards,

Emmanuel

Hi Andreas,

I have update the following plug-ins...
- WPML Multilingual CMS 4.2.6
- String Translation 2.10.4
- Translation Management 2.8.5
- Media Translation 2.5.2
- WooCommerce Multilingual 4.6.1

But nothing is fixed. Which is quite consistent with the release notes that do not mention anything regarding my issue.

Am I supposed to update anything else?
As my issue is related to Elementor, so it's not to Gravity Forms, Contact Form 7, BuddyPress, ACF, WP All Import, MailChimp or Yoast SEO.
For Toolset Types, Toolset Views Lite, Toolset Module Manager, Sticky Links and CMS Navigation, I don't know.