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Last updated by Marcos Vinicios Barreto 3 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 22, 2019 at 2:58 pm #4259029

kamilaR

Hey. I use a template that displays when conditions are met - specific product tags. I have translated the template but unfortunately it is not displayed on the English side. Is there any possibility to use wpml in this way?

hidden link
*Language switch is in the right corner, in menu. Polish is ok, eng not.

Regards,
kamilaR

July 23, 2019 at 1:57 am #4262017

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

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- Please make a backup of site files and database before providing us access.
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Please, let me know if you need any additional details. Have a nice day.

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