Elementor String Not Translating

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Tagged: How to translate, Page Builders

This topic contains 7 replies, has 2 voices.

Last updated by sarahT-6 1 year, 5 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author	Posts
July 23, 2019 at 12:03 am #4261805
sarahT-6	I translated a string but on the translated side you will see the strings in english. elementor-read-more.jpg
July 23, 2019 at 12:04 am #4261829
sarahT-6	Here is a pic of the front end search read-more-results.jpg
July 23, 2019 at 1:47 am #4262003
Marcos Vinicios Barreto Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Bahia (GMT-03:00)	Hello, Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link Please, let me know if you need any additional details. Have a nice day.
July 23, 2019 at 11:56 pm #4269261
Marcos Vinicios Barreto Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Bahia (GMT-03:00)	Hello, Thank you for the provided details. I took a detailed look in your website and noticed you still dont have a translation for your 'Search Page' template from your WordPress Dashboard > Templates > Theme Builder settings. Please, add a french translate to it and let me know if it works, have a nice day.
July 25, 2019 at 3:20 pm #4284629
sarahT-6	I did this but edited the template on the french side and it broke my site! Shouldn't these translations go through wpml and now just recreate a new template for the french?
July 25, 2019 at 3:37 pm #4284857
sarahT-6	I was able to restore the footer but if i edit it on the french side it breaks the site. How can I translate that placeholder?
July 26, 2019 at 12:18 am #4286301
Marcos Vinicios Barreto Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Bahia (GMT-03:00)	Hello, Thank you for the updates. I took a look at your website and it seems you have already managed on how to solve the issue with the translated 'read more' text as you can confirm at: hidden link. Please, let me know if you still need any assistance from our side. Have a nice day.
July 26, 2019 at 2:24 am #4286745
sarahT-6	I had to create a custom template because the placeholders on elementor templates seem to never show up in wpml string translation area.