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Last updated by Dražen Duvnjak 1 year, 1 month ago.

Assigned support staff: Dražen Duvnjak.

Author Posts
August 9, 2020 at 8:02 pm #6764919

sergioD-18

HI!, I'm trying to use WPML and actually it works. The problem is that, if WPML is activated, I can't use elementor. In fact Elementor is Stuck on Loading Screen. I've checked on the forum and I followed all the steps.
-I've tried to use the standard template;
-I've tried to disable all the plugins;
-I've checked the memory on the wp-config.php;
-I've tried to use another browser like chrome and firefox;
In addition I've tried to change the php version, from the 7th to the last one.
Everything is fine...but I can use elementor only uninstalling WPML.

Any idea?

Screenshot 2020-08-09 at 22.00.06.png
Screenshot 2020-08-09 at 21.57.22.png
August 10, 2020 at 6:28 am #6766375

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for sharing additional information.

Can you please follow the next steps and let me know the results:

1) Does the issue happen in both languages?

2) Does the issue happens on all pages or only on a specific? Does it happen on a new page also?

3) When the issue happens, check if any error messages in the browser console

Info: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

4) Please enable error logging that will save all errors in a file called debug.log, log file inside the /wp-content/ directory.

To do so, please add the following

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false);

Once you have added those lines to your wp-config.php file, please try and replicate the issue. Then go to your installation's wp-content folder and find the "debug.log" file that should've appeared by now (it will appear if it encounters an error in your server).

Then, upload that file into a storage platform of your choosing (Google Drive, Dropbox, etc) and send me the link (make sure it's set as "public" otherwise i won't be able to access its content) so i can download it and take a look at it, and determine where to go from there.

Let me know how it goes.

Thanks,
Drazen

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