Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 11 replies, has 2 voices.

Last updated by andreL-14 2 years, 5 months ago.

Assigned support staff: Raja Mohammed.

Author Posts
April 3, 2019 at 8:37 am #3523671

andreL-14

I want to translate a Elementor->Template in different languages. This insert this template via widget in the footer of my site. In the original language (DE) all looks well. If i change in to an other language, the layout is wrong. It seems, the css is not loading. If i open the translating (e.g. EN) template with Elementor, in Elementor looks all fine.

Tell us what you are trying to do?
Check all setting
Is there any documentation that you are following?
Yes, a few frorumentrys
Is there a similar example that we can see?
Yes.
What is the link to your site?
hidden link

April 3, 2019 at 12:32 pm #3526077

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

Welcome to our forum,

Please make sure you are using latest version of WPML plugin and its add ons.

I would like to request temporary access (wp-admin and FTP) to your test site to take a better look at the issue. Could you please indicate me how to replicate this behaviour?

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Kind regards
Raja

April 4, 2019 at 5:38 am #3532135

andreL-14

Hello, did you recieved my login datas?
Best regards

April 4, 2019 at 6:01 am #3532169

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thanks, I got the details. We have released a new version of WPML (4.2.5) and its Add ons, Please update to the latest version, This version addresses issues related to Elementor and Advanced translation editor, Possibly this would solve your issue.

If you don't find the update notice you can download from your WPML account and update manually https://wpml.org/account/downloads/.

Let me know the results.

Kind regards
Raja

April 4, 2019 at 6:55 am #3532621

andreL-14

Thanks for info. But nothing happens. I saved the template in all langage new. But unfortunately the layout is missing. 🙁

April 4, 2019 at 9:26 am #3533565

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

Can you please help me with the URL where the issue can be seen.
I have checked the template hidden link for French and other languages. I'm not sure about the issue here everything seems to be perfect.

Can you please add the template to a test post and let me know URL. If possible add some screenshots about the issue. It's easy to identify and give a definite solution.

Let me know the results.

kind regards
Raja

April 4, 2019 at 9:44 am #3533627

andreL-14

OK no problem.
The pic "screen1.jpg" show what i mean. The pic "screen2.png" show, where you can find the Elementor -> Template.

Do you know my problem now?

screen2.png
April 4, 2019 at 9:46 am #3533669

andreL-14

Here is screen1.jpg again.

screen1.jpg
April 4, 2019 at 1:47 pm #3535493

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thanks, I can see the issue now, It seems like an old issue which is fixed in our previous version. I would request you to install Elementor plugin to our sandbox site

One Click Login:hidden link

please install Elementor plugin let me know once done or you need assistance.

This will help me escalate the issue quicker.

Ps: WPML plugins are already installed, kindly activate and configure them.

Kind regards
Raja

April 5, 2019 at 6:21 am #3540821

andreL-14

Okay, thanks. I installed the Elementor Pro and import the Elementor-> Template.
Hope you can find the issue.

April 5, 2019 at 4:18 pm #3545761

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

Thanks for your patience,

Please follow the below steps.

Since the section templates have different Shortcode kindly follow the steps,

1) Goto Appearance > Widget on the top bar select the language as "All Languages"

2) In your Footer Widget Area 1, you will now see the templates with translation

3) For Dutch Choose the Dutch version of "Info-Center & Live-Demo Teaser"

4) Select the "Display on language:" as Dutch

5) Add Another Elemetor library to the widget and follow step 3 and 4 for other languages
eg: To display another widget in English Select English version "Info-Center & Live-Demo Teaser" and in step 4 select the language as English

Please check the attached screenshot for clarification.

I hope this solves your issue.

Kind regards
Raja

select_all_language.png
Screenshot 2019-04-05 at 9.45.49 PM.png
April 9, 2019 at 7:51 am #3563843

andreL-14

My issue is resolved now. Thank you!