Please make sure to update to WPML 4.3.4 before reporting any issue

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This topic contains 4 replies, has 2 voices.

Last updated by Jamal 9 months ago.

Assigned support staff: Jamal.

Author Posts
January 15, 2019 at 10:51 am

toreJ-3

I am trying to:
I have translated a elementor template which resulted in the design of that template being broken.

Link to a page where the issue can be seen:
Every page as the template is the footer

I expected to see:
the design to not be broken, but the text being translated

Instead, I got:
the text got translated, the design brakes.

January 15, 2019 at 1:53 pm #3093146

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Thank you for contacting WPML Support. I will be glad to help with this.

=============================
⇒ Please backup your website and database ⇐
=============================

Please update the Elementor and Elmentor Extras plugins and check if it resolves this issue.

If it does not, i think the template is called footer and could be edited here
hidden link

Go to the bottom to the Multilingual Content Setup section and click on show system fields, see attached image.
Check _elementor_css to "copy" and Apply. Then make a small edit on the template and save. the custom css used in the template should be copied to the translated template.

If you want me to test this, ensure you have a backup.
Let me know if this helps.

Best regards,
Jamal
WPML Support

February 14, 2019 at 12:16 pm #3199489

toreJ-3

Hi Jamal.

unfortunatly, i didn't see your reply.
I have a backup of the site, if you want to help.

February 14, 2019 at 1:03 pm #3199856

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Sure, i would love to help. My apologies if it is not visible, i now activated the private area. Let me know if it is visible or not.

Best regards,
Jamal
WPML Support

February 21, 2019 at 3:07 pm #3228308

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Just to follow up on this request. I assume you have resolved this on your own since then.
Let me know if you still need assistance.

Best regards,
Jamal
WPML Support