Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 17 replies, has 4 voices.

Last updated by DennisD 1 year, 5 months ago.

Assigned support staff: Ahmed Ibrahim.

Author Posts
May 22, 2018 at 3:35 pm #2209851

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I was trying to replicate issue locally, but I couldn't configure the site with Quickpay, so I was trying to do the steps of the confirmation manually,

- Add the product to cart
- Then at the checkout, select to pay with Quickpay
- But click on the "Go to Payment" button I get a message from quick pay "No available payment-method for transaction" check the attached screenshot.
- But as I can see that after clicking on the "Go to Payment" button, WC has created an order with the state "Pending Payment", so I tried to configure the payment using a URL like what you mentioned above but it didn't work.
- So I would like to test this on your site, so can you please send me these files:
- wp-content/plugins folder.
- wp-content/themes folder.
- wp-config.php file.
- your database SQL file: hidden link

You probably want to use DropBox, Google Drive, or similar services to upload the zip files, and I will set the next reply as private to provide the links.
Best Regards.

May 23, 2018 at 10:58 pm #2218860

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

There is also a possibility that the issue could be related to this: https://wordpress.org/support/topic/problem-with-translating-site_title-order_number-and-order_date-in-email/
so do you have a test site while we could test our latest bate plugin, which should have a fix for this issue?

The next reply will still be private in case you wanted to send the duplicator package.

May 31, 2018 at 6:52 am #2254584

DennisD

Closing this ticket. Thanks for the help!